Restaurant Assistant Manager

Assistant Manager – Oversee restaurant staff performance and ensure customer satisfaction. Job Summary The Assistant Manager will be responsible for overseeing restaurant staff performance, ensuring each customer is completely satisfied during their dining experience. The incumbent will set an example by prioritizing guests and role‑modeling exceptional guest service, spot opportunities to improve the business, and communicate effectively with the management team. Responsibilities Ensure that each customer is completely satisfied during their visit Handle guest complaints with genuine concern and empathy Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit Meet or exceed budgets while focusing cost of goods sold and EBITDA Maintain the highest standards of cleanliness and sanitation in your unit at all times Create budgeted staffing schedules with the General Manager Hold monthly meetings with all employees to discuss any relevant information they need to assist in the running of the unit Establish a visible presence in the community by visiting businesses, churches, civic organizations, etc. to drive business and increase sales Enforce all brand standards, company policies, and procedures Assist the General Manager in ensuring that all new hire paperwork, timesheets, and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner Train all levels of staff in proper operations of the unit for POS systems, back‑of‑house functions, and front‑of‑house operations Notify the General Manager or District Manager of any hurdles to your success Qualifications 2-3 years of experience in daily restaurant operations Ability to communicate effectively with all hourly associates Ability to cover all shifts during the normal operation of the unit Previous restaurant experience required Current ServSafe Certification #J-18808-Ljbffr Huddle House