Sr. Employee Benefits Captive Insurance Program Manager

Innovative Captive Strategies (ICS) is seeking an experienced Sr. Employee Benefits Captive Insurance Program Manager to deliver exceptional service and strategic support to agency partners, clients, and carrier partners. In this role, you will collaborate closely with senior leadership and captive leaders to manage and grow employee benefits captive insurance programs while ensuring a best-in-class client experience.

This position is ideal for a seasoned benefits professional who thrives in a collaborative environment, enjoys leading complex initiatives, and brings deep knowledge of captive insurance and self-funded medical programs.

Client & Partner Engagement

• Serve as a primary point of contact for agency partners, clients, and carrier partners, responding to inquiries and resolving issues in a professional and timely manner
• Build and maintain strong relationships with insurers, underwriters, third-party administrators, pharmacy benefit managers, and other population health partners

Captive Program Leadership

• Oversee and execute all core captive processes, including annual renewals, new member onboarding, quarterly calls, and captive committees
• Lead strategy development and preparation of materials for annual member meetings and quarterly calls
• Facilitate committee meetings and calls, including coordination, strategic content development, and meeting materials

Renewals & Onboarding

• Manage captive member renewals end-to-end, including tracking timelines, compiling data, and delivering final renewal communications
• Lead onboarding of new captive members by coordinating calls, meetings, communications, and required documentation
• Integrate seamlessly into broker and client relationships as new members join the captive

Analysis & Continuous Improvement

• Review, analyze, and summarize financial and program data related to captive performance
• Collaborate internally on renewal analysis and strategic recommendations
• Enhance efficiencies by improving workflows, processes, and procedures
• Support the development and mentoring of Program Managers, Program Assistants, and Coordinators

Experience & Education

• Bachelor’s degree preferred
• Minimum of 7 years of customer service experience in an agency or corporate environment
• Captive insurance experience strongly preferred
• Ability to obtain and maintain an active Life & Health insurance license within 90 days of hire

Technical Knowledge

• Strong understanding of employee benefits and self-funded medical plans
• Ability to interpret and explain:
• Captive financial components (collateral, distributions, lasers, retention, etc.)
• Layer loss reporting and stop loss insurance principles
• Plan documents, carrier forms, and policies
• Population health strategies and vendor solutions

Why Join ICS

Innovative Captive Strategies offers the opportunity to work in a collaborative, growth‑focused environment where your expertise directly impacts clients’ long‑term success. Team members gain meaningful exposure to carrier partners, innovative captive solutions, and complex insurance strategies while continuing to build their professional skills. ICS values integrity, teamwork, and continuous learning, empowering employees to contribute, grow, and make a measurable difference.

Innovative Captive Strategies is an Equal Opportunity Employer.