Desktop Support Tech

IT Support Technician

All our work comes from Service Now ticketing system. Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status. Break-Fix support, changing system boards, hdds, laptop LCDs etc. Good trouble shooting skills both HW and software. IMAC – Receiving equipment, unboxing and deploying (set up, breakdown). Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket. Top 2 required skills that candidates must have: Attention to details and excellent customer service. Work schedule for this position: M-F 8-5 or 9-6pm. No on call, no nights or weekends. Overall years of experience needed: 4. Specific certifications or education required: Comptia A+ (Required) or 90 days after conversion. Exact work location: 2476 Swedesford Rd. Suite 250 Malvern PA 19355. Candidate review and interviews start immediately. Issues had with this request in the past: being sent under-qualified candidates.