Senior Manager, First Line Risk Management Office

Senior Manager, First Line Risk Management - Governance

The First Line Risk Management Office (1RMO) is a centralized team of risk professionals supporting all of the Schwab 1st Line of Defense (1LOD) business organizations. Responsible for establishing 1LOD governance guidelines to standardize processes, create an efficient and scalable structure, and streamline risk management activities across the 1LOD. Facilitate the risk management process across Business Lines, including risk identification, monitoring, and reporting, and issues management. Facilitate, lead, and implement risk management activities to support 1LOD Business Lines.

The Senior Manager, First Line Risk Management - Governance is a critical member of 1RMO responsible for putting in place best-in-class first line of defense risk management capabilities. The Senior Manager will assist in running programs or initiatives needed to achieve a higher level of maturity and consistency among all first line of defense business units within Schwab. In this position you may be required to take on a role within any of the programs and initiatives within 1RMO organization. Your responsibilities will include, but not be limited to, the following activities:

• Administration of 1st LOD Corporate Business Policies and Standards: Work with document owners to facilitate updates and maintain 1st LOD policies and standards to adhere to minimum requirements set for corporate business policies and standards, including serving as a subject-matter guide and administrator on related policy workflow tools
• Business Unit Policy Frameworks: Champion and consult with business units on formalization and streamlining of their BU Policy processes, including serving as a subject-matter expert and administrator on related policy workflow tools
• Risk Policy Impact Analysis: Conduct periodic reviews of 1st LOD and 2nd LOD risk policies and standards, work with 1st LOD partners to develop processes to align with policies and standards, prepare and deliver presentations and documentation to support socialization
• 1st LOD Advocate and Outreach: Assist the 1RMO team with educating and outreach regarding policies and standards. Assist with the creation of training or support provided, as deemed necessary, to various customers in order to drive awareness and understanding of enterprise-wide risk; Coordinate with 2nd and 3rd LOD on process improvements and communication efforts rolled out to 1st LOD units to ensure effective communication and seamless adoption of evolving enterprise risk requirements
• Serve as Application Administrator: Service as application administrator and subject-matter- authority guiding 1LOD business units and supporting 2nd LOD in using tools available for document maintenance
• Other 1st LOD Risk Program Development: Assist the leadership team in establishing and maintaining other Company-wide 1st LOD programs related to risk management, as needed.

As this is a developing organization, roles and responsibilities will evolve as well.

What you have:

• 5+ years of experience in Internal Audit, enterprise risk or operational risk with a total of 8+ years of professional experience required. Retail investment or technology risk background would be a plus.
• Demonstrated experience in project management, including development of project plans, assignment of tasks and coordinating communications and presentations.
• BA/BS degree required.
• Masters or MBA preferred.
• Financial services industry and risk management experience required, preferably in a risk, audit, or compliance role.
• Demonstrated background managing to regulatory expectations.
• Experience in preparing and presenting materials to senior leaders.
• Strong organizational skills and attention to detail in a rapidly changing environment.
• Excellent verbal communication and strong professional maturity.

In addition to the above, highly qualified candidates will also have:

• Strong familiarity with prudential standards for risk management.
• Sharp critical thinking skills (creative, strategic, and practical), ability to focus on the most vital areas, problem-solving skills, and strong business and relationship judgment.
• Strong presentation skills with the ability to inform and persuade both orally and in writing. Should be able to facilitate meetings with middle management.
• Ability to constructively engage a diverse group of people in a productive dialogue.
• Proficient with Word, PowerPoint, Excel, Outlook, and Visio; working knowledge of SharePoint

You demonstrate these behaviors:

• Curious: Constantly learns more about our processes as well as the processes of businesses we support.
• Results-Oriented: Focusing on the desired end result of one's own or one's units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Managing Change: Demonstrating support for innovation and for organizational changes needed to improve the organization's effectiveness; supporting, initiating, sponsoring, and implementing organizational change; helping others to successfully handle organizational change.
• Overcome barriers/Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation.
• Interpersonal Effectiveness: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others. Ability to work independently in a remote team environment.
• Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.