Project Coordinator EBS

Job Description

Job Description

Summary/objective On-site coordinate material installations between customers and Installers. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide excellent customer service while communicating with customers over the phone and in writing. Act as a liaison between multiple parties to bring an installation to completion. Collaborate with installers, estimators, and other company personnel to create a positive experience for customers. Review customer contracts for accuracy. Schedule installations with customers and assign installers to perform installation. Maintain installer calendars through the system. Prepare necessary paperwork. Keep detailed notes from the beginning to the end of installation. Transfer materials from location to location as needed for installations. Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed. Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date. Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collects the balance due from customers. Handle customer concerns, repairs, and claims as necessary.

Competencies Analytical Thinking

- Applies logic to solve problems and get the job done Client Service

- Responds to the clients and anticipate their needs Conflict Resolution

- Works to resolve differences and maintain work relationships Decision Making

- Makes decisions and takes responsibility for them Ethics

- Fosters a diverse and respectful workplace Even Temperament

- Controls emotions without retaliating against negative behavior Excellent Communication

- Uses language effectively to gather information and facilitate an exchange of ideas Flexibility

- Adapts to changes while remaining focused on goals, applies knowledge to new circumstances Initiative

- Remains proactive when suggesting improvements and solving problems Interpersonal Relations

- Exhibits respect and understanding of others to maintain professional relationships Persuasive Communication

- Displays verbal and written communication that influences others Problem Solving

- Solves problems while ensuring rules and directives are followed Project Management

- Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner

Supervisory responsibilities:

None

Work environment:

Office environment, temperature controlled Work Location:

736 S Mariposa Rd, Suite F, CA / onsite, no remote work Physical demands:

Repetitive movement of hands and fingers Typing and/or writing, talk and hear

Travel required:

None

Required education and experience: High School Diploma, GED, or equivalent Customer Service Experience Experience in scheduling or event planning Google Suite or Microsoft Office Computer literate Able to work independently Natural problem solver

Preferred education and experience Rollmaster experience