Community Support Specialist

Job Description

Job Description

Community Connections is actively seeking candidates who want to help residents of Franklin County who are in need. Our Warming/Cooling Center that operates from 6pm to 6am Monday through Sunday during the winter and 7:30pm to 7:30am in the summer. This is a full time year round position.

This position is full-time position consisting of 36 hours a week of overnights. The Community Support Specialist will work in partnership with other Community Support Specialist to manage day-to-day operations of our warming/cooling center. Work 3 nights and have 4 off.

Qualifications

• High School Diploma or GED required.
• Reliable and trustworthy, sound decision-making skills.
• Strong verbal, written and organizational skills.
• Strong active listening skills.
• Strong computer skills (Microsoft Word, Excel).
• Demonstrated ability to serve individuals and assist interagency and outside agency employees in a professional, welcoming, and efficient manner.
• Cooperative, friendly, and helpful attitude with individuals and co-workers. Ability to work closely with other employees to ensure a positive, constructive environment within individual programs and overall agency.
• Ability to work independently and in a team setting.
• Ability to maintain confidentiality regarding the agency’s functions and individuals receiving services.
• Must be able to practice professional boundaries with individuals you are working with, fellow employee and partner’s employees always.
• Reliable transportation and a valid driver’s license, registration, inspection, and insurance that is always active.
• Ability to engage and reengage individuals for services.
• Knowledge of trauma and its effect on an individual.
• Must promote the agency within the community.
• Must be detail oriented.
• Must be able to work to multi-task in a fast-paced environment.
• Must be able to clear NYS Justice background check, NYS Office of Children and Family Services background check and clear the NYS staff exclusion list, OIG, HHS-OIG.

Job Responsibilities:

• Must complete Mandated Reporting and HIPAA training within first week of employment.
• Must complete CPR and First Aid Training
• Must complete De-escalation Training.
• Must obtain New York State Peer Certification within 6 months of hire date.
• Must obtain CEU’s annually to maintain your New York State Peer Certification.
• Oversee all responsibilities for the Warming/Cooling Center, referrals, record keeping, supply ordering and adherence to CCFC’s policies and guidelines.
• Must ensure the safety of every individual staying in the Warming/Cooling Center.
• Send daily, weekly, and monthly reports as requested, depending on the program.
• Communicate with a positive outlook to all individuals at the Warming/Cooling Center.
• Meet individuals where they are at in life with an understanding of their circumstances.
• Help connect individuals to services and/or resources.
• Must utilize de-escalation techniques prior to contacting law enforcement.
• Ensure all Warming/Cooling Center policies, guidelines and regulations are adhered to by individuals.
• Ensure the Warming/Cooling Center program meets the agency, county, state, and federal guidelines.
• Ensure the Warming/Cooling Center is clean and well always maintained.
• Must adhere to all agency policies and procedures.
• Must adhere to professional boundaries with fellow employees, individuals receiving services, and partner agency employees.
• Must continuously learn system processes for all systems in Franklin County, such as but not limited to, housing, food, courts, probation, parole.
• Empower individuals you are working with through information and education at a level they can comprehend.
• Facilitate training & meetings regarding housing resources with individuals in the shelter.
• Mutual support individuals.
• Work collaboratively with Franklin County Department of Social Services employees and Law Enforcement Officers.
• Attend all required meetings and/or trainings requested by the agency and/or partner agency.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Employment at Community Connections of Franklin County is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Community Connections of Franklin County is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.
• Community Connections is an equal opportunity employer.