Family Support Provider

Job Description

Job Description

Description

Turn Your Experience Into Hope as a Family Support Provider
Use your lived experience to make a difference for other families. As a Family Support Provider, you’ll walk alongside parents and caregivers of children with serious emotional or behavioral disorders—offering understanding, advocacy, and practical support based on what you’ve lived and learned.

Full-time, benefit eligible position. Monday - Friday, with evening availability as needed.

This Is a Great Opportunity for Someone Who:

• Has navigated the behavioral health system for their own child and wants to help others do the same
• Believes in the power of peer support and parent-to-parent connection
• Finds fulfillment in guiding families through complex systems with empathy and encouragement

Key Responsibilities

• Coaching and supporting families to better understand and meet their child’s needs
• Helping parents build strong, collaborative relationships with service providers and care teams
• Connecting families with community resources, support groups, and educational materials
• Providing encouragement and emotional support during crises and challenging times
• Assisting with meeting preparation and participation as requested by the family
• Collaborating with the treatment team to create individualized, family-centered service plans
• Submitting timely documentation, including progress notes completed collaboratively within 24 hours
• Traveling to meet families and attend team meetings as needed - Driving is an essential function of this position

Requirements, Skills, Knowledge and Expertise

High School/GED required 
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS 

• Must be a family member with a child who has been or currently has a behavioral or emotional disorder
• Must complete and pass the FSP Relias training and DBH FSP training, and obtain a Family Support Provider certification within 6 months of hire date 
• A valid driver's license and agency established minimum automobile coverage required 

You’ll Be A Great Fit for This Role if You:

• Have a personal understanding of the challenges families face in navigating behavioral health systems
• Are a natural encourager and strong communicator who leads with empathy
• Want to be a trusted ally to parents who feel overwhelmed or alone
• Are detail-oriented and dependable when it comes to documentation and follow-through
• Are ready to turn your family’s journey into a source of strength and guidance for others

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