Service Assistant - JOEY Valley Fair

Service Assistant

This position will earn a base hourly rate between $20.00/hour and $23.00/hour and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate, and we cannot guarantee a certain distribution.

As a Service Assistant, you support the success of your restaurant service team. Your continual awareness of the restaurant floor allows you to anticipate the needs of your service team so they can maintain a seamless performance. Always on the move, you are efficient and proactive. You are driven by creating and continuously elevating a world-class hospitality experience for our guests.

Duties

• Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
• Assist servers in delivering exceptional service and a pristine environment for our guests.
• Clear and set tables in a timely manner.
• Monitor and assist with the delivery of guest beverage and food orders.
• Maintain the cleanliness of the restaurant by bussing tables of glassware, dishes, and cutlery.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. It's Your Business.
• Complete assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize service stations and sections.
• Assist the guest services team with front door duties, seating guests, and other requests as needed.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• No experience necessary.
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Paid sick leave.
• Referral bonus program.
• Sales competitions and rewards.

Join our team! If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.