Aquatics Experience Manager

Job Description

Job Description

Aquatics Experience ManagerMake Waves, Inspire, and Lead with Passion!At Diventures, safety is our #1 priority, and fun is our #1 goal! We're looking for an Aquatics Experience Manager ready to dive in and lead an exceptional team that provides unforgettable in-water experiences. If you love the water, enjoy working with people of all ages, and have a passion for teaching and leadership, this is your role!What You'll DoAs an Aquatics Experience Manager, you'll be at the heart of our Learn to Swim and Aquatics Programs, creating a safe, engaging, and growth-driven environment for Diventures customers and team. Your role includes: Lead & Inspire a High-Performing TeamRecruit, train, and develop a dynamic team of swim teachers, deck managers, and lifeguards.Set the tone for excellence by leading by example, coaching, and providing ongoing feedback.Foster a fun and motivating team culture through events, team-building activities, and recognition programs. Deliver an Unforgettable Aquatics ExperienceEnsure our customers receive high-touch, personalized service that keeps them coming back.Step in as needed as a Deck Manager, Lifeguard, or Swim Teacher to support the team and enhance the customer experience.Communicate effectively with customers and internal teams to ensure seamless operations. Drive Program Growth & PerformanceWork with leadership to set and achieve revenue and growth goals.Optimize class scheduling, instructor assignments, and student progress tracking.Develop relationships within the community to promote water safety and expand our impact.Maximize pool usage in collaboration with the Store Manager and Scuba Experience Manager. Maintain a Safe & Top-Notch FacilityStay up-to-date with pool industry safety and operational standards to ensure a well-run natatorium.Conduct regular facility inspections to ensure a clean, safe, and well-maintained space.Manage pool operations, certifications, and safety protocols in alignment with national standards. Be a Business Driver & Strategic ThinkerLead customer acquisition and retention strategies to grow the swim and aquatics program.Support revenue generation through retail sales of swim-related products.Use organizational systems (JackRabbit, DiveShop360, PayChex, SmartWaiver, etc.) to manage team operations effectively. Who You AreThe ideal Aquatics Experience Manager is: An Engaging Leader – You naturally inspire, coach, and uplift those around you. A Passionate Aquatics Professional – You love the water and have experience in swim instruction, coaching, or aquatics management. A Problem-Solver with Business Acumen – You have a strong understanding of financial goals, customer retention, and program growth. A Customer Experience Champion – You thrive in a high-touch, customer-facing role that builds lasting relationships. A Detail-Oriented Operator – You keep safety, scheduling, and facility maintenance running smoothly. What You Bring Experience in swim program management, aquatics instruction, or coaching. Leadership background in recruiting, training, and coaching customer-focused teams. Knowledge of pool operations, safety standards, and aquatics best practices (Certified Pool Operator preferred). Sales and customer service experience with a results-driven mindset. Ability to communicate effectively across multiple platforms (in-person, phone, email). Why Join Diventures? Make an Impact: Help people of all ages learn to swim and be safe in the water. Be Part of a Passionate Team: Work with like-minded professionals who love what they do. Stay Active & Have Fun: No boring office job- you're in the water and on the deck, making a difference. Career Growth Opportunities: We invest in our team members through leadership training and career development. Are you ready to take the plunge and lead an incredible aquatics experience? Join Diventures and make a splash in your career today!Apply Now!