Project Manager, Operational Excellence

Role Description

The Operational Effectiveness (OE) Project Manager supports LifeStance Health’s mission to deliver accessible, high-quality behavioral healthcare by leading initiatives that streamline operations, improve productivity, and reduce SG&A costs across the enterprise. This role is responsible for coordinating complex, cross-functional projects from concept through execution, ensuring alignment with strategic cost-reduction and efficiency goals. The OE Project Manager will apply structured project management, Lean Six Sigma, and change management practices to ensure initiatives deliver measurable results that strengthen enterprise scalability. This position is a remote role with the ability to sit within any US locality.

Compensation

82,000 - 100,000 Annually with potential bonus

Responsibilities

• Plan, manage, and execute multiple cross-functional projects focused on reducing SG&A and improving operational efficiency.
• Create and maintain project plans, charters, timelines, and KPIs to track performance against objectives.
• Identify risks, dependencies, and barriers; develop mitigation plans to keep initiatives on schedule and within scope.
• Partner with Finance to quantify cost savings, productivity gains, and ROI from OE initiatives.
• Support process standardization and automation across functions such as RCM, Intake, Credentialing, Finance, IT, HR, and Shared Services.
• Collaborate with digital and data teams to integrate automation, analytics, and AI solutions into redesigned workflows.
• Support OE governance routines including prioritization meetings, dashboards, and executive reporting.
• Maintain visibility to leadership through clear, data-driven updates on project progress and outcomes.
• Ensure stakeholder alignment and engagement through structured communication and feedback loops.
• Support stakeholder readiness and training plans for new processes and technologies.
• Champion OE principles, continuous improvement mindset, and accountability across teams.
• Measure adoption and sustainment to ensure SG&A reduction outcomes are realized and maintained.

Qualifications

• Bachelor’s degree in Business, Operations, Healthcare Administration, or related field preferred (Lean Six Sigma Green Belt or higher preferred).
• 4–7 years of experience in project management or process improvement, ideally in healthcare or high-growth service organizations.
• Demonstrated success leading cross-functional projects that produced measurable cost reductions or productivity improvements.
• Strong analytical and problem-solving skills; ability to interpret operational and financial data.
• Skilled in project management tools (e.g., Smartsheet, Monday.com, MS Project) and familiar with process-mapping and data visualization software.
• Exceptional communication, facilitation, and collaboration skills across multiple stakeholder levels.
• PMP, CAPM, or Lean Six Sigma certification strongly preferred.

Success Measures

• Percentage reduction in SG&A supported through completed OE initiatives.
• Project delivery on time, within scope, and meeting cost-savings targets.
• Increased automation, productivity, and efficiency metrics within Shared Services and clinical operations.
• Enhanced cross-functional alignment and standardized ways of working.
• Positive feedback from leadership and stakeholders on OE project execution and impact.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear.
• The employee is frequently required to walk.
• The employee must be able to lift and/or move objects up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Employee Assistance Program.