Customer Service Representative

Customer Service Representative

Location: Austin, TX

Duration: 12 months contract

Pay rate: $19/hr-$21/hr

Day-to-Day Responsibilities:

• Assist Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program-related inquiries.
• Respond to phone inquiries in a prompt, courteous, and concise manner.
• Assist with problem resolution when needed.
• Document all customer interactions accurately in online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance and productivity standards.
• Maintain required attendance and performance metrics.
• Perform other duties as assigned by management.

Important Schedule Requirement:

• Must be available for any 8-hour shift between 7:00 AM and 7:00 PM.
• Schedule change requests cannot be accommodated during the first 90 days.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.