Customer Service Representative - Insurance

Job Description Cobble Insurance Agency is looking for a dependable, positive, detail-oriented Front Desk Licensed Insurance CSR to join our team. This role is the first impression of our agency and an important part of the customer experience. The right person will be friendly on the phone, organized under pressure, comfortable helping clients, and capable of growing into a strong service role within the agency. This is not just a receptionist position. While the role includes front desk responsibilities, we are looking for someone with prior insurance experience or an active interest in continuing their insurance career in a long-term customer service role. Preference will be given to candidates who are currently licensed or have previous agency, carrier, or insurance service experience. Licensing Requirement An active Oklahoma Property & Casualty license is strongly preferred. Candidates who are not currently licensed may still be considered if they have relevant insurance experience and are willing and able to obtain their license quickly after hire. Compensation This is a salaried full-time position with compensation generally equivalent to $20/hour or more, depending on insurance experience, licensing status, and overall fit for the position. What We Are Looking For We are looking for someone who understands that the front desk is one of the most important roles in the agency. This person needs to be warm and welcoming, but also accurate, responsible, and process-driven. The best fit will be someone who enjoys helping people, takes pride in doing things correctly, communicates well, and wants to grow into a valuable long-term member of an insurance team. To Apply Please send your resume and a brief note about your insurance experience, licensing status, and why you believe you would be a good fit for this role. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Mon-Fri Schedule Hands on Training Life Insurance Career Growth Opportunities Responsibilities This position will include: Answering incoming phone calls and greeting walk-in clients Directing calls and client requests to the correct team member Assisting with policy service requests as experience and licensing allow Helping clients with basic questions, payments, documents, and follow-ups Monitoring voicemails, emails, messages, and front desk communication Creating or routing service requests inside agency systems Supporting the personal lines and commercial lines teams as needed Helping maintain a smooth and professional front office experience Learning agency procedures, carrier guidelines, and service workflows Documenting client interactions accurately and consistently Requirements Strong candidates will have: Prior experience in an insurance agency, carrier office, or similar insurance service role Active Property & Casualty insurance license preferred Experience with customer service, phones, data entry, and administrative support Familiarity with insurance terms, policy documents, billing, endorsements, claims, or renewals Experience with agency systems such as EZLynx, AgencyZoom, RingCentral, Outlook, Slack, or similar platforms is a plus #J-18808-Ljbffr