Road Supervisor

zTrip is seeking a proactive and safety-focused Road Supervisor to provide field leadership and operational support throughout the Las Vegas service area. This position serves as a vital link between drivers, customers, and management by responding to accidents, breakdowns, customer concerns, and other field-related issues while ensuring safe and efficient operations.

The ideal candidate is calm under pressure, highly organized, and comfortable making decisions in fast-paced environments. This role combines field supervision, driver coaching, roadside support, safety oversight, and operational problem-solving to help deliver exceptional service to both drivers and passengers.

Key Responsibilities

Incident & Accident Response

• Respond quickly to traffic accidents, emergencies, vehicle breakdowns, and operational incidents.
• Secure incident scenes when appropriate and coordinate emergency or support resources.
• Restore service safely and efficiently while following company procedures.
• Complete detailed accident and incident reports, including photographs and supporting documentation.
• Ensure timely submission of reports to management.

Driver Support & Customer Resolution

• Provide real-time assistance to drivers facing operational issues, customer complaints, or service challenges.
• Support the professional resolution of fare disputes and customer concerns.
• Communicate significant driver or customer issues to management.
• Serve as a trusted field resource while promoting company policies and service standards.

Safety Oversight & Driver Coaching

• Monitor driver performance and operating practices in the field.
• Address unsafe behaviors and policy violations through coaching and corrective guidance.
• Conduct spot inspections and field observations.
• Reinforce company safety procedures and operational expectations.
• Participate in driver counseling or corrective action meetings when needed.

Vehicle Inspections & Safety Compliance

• Conduct inspections of vehicles, safety equipment, and operational technology.
• Inspect camera systems, Mobileye equipment, electronic devices, and related safety technology.
• Verify required safety features, including child-lock compliance.
• Report equipment concerns and escalate safety-related issues appropriately.

Roadside Assistance & Fleet Support

Respond to roadside service requests and provide assistance when safe and appropriate, including:

• Changing flat tires
• Jump-starting batteries
• Assisting with vehicle lockouts
• Replacing bulbs or headlights
• Addressing minor operational issues

Additional responsibilities include:

• Coordinating towing services through approved vendors.
• Determining vehicle roadworthiness following service events.
• Removing unsafe vehicles from service and following escalation procedures.
• Documenting all roadside activity in the Supervisor Daily Report (SDR).

New Driver Development & Field Support

• Support newly leased drivers during their first 60 days.
• Provide guidance related to safety, technology, policies, and daily operations.
• Assist drivers with vehicle equipment, meters, camera systems, Ember units, and related technology.
• Collect feedback regarding driver experience, morale, and operational concerns.
• Escalate significant issues to management.

Training & Onboarding Support

• Assist with new driver orientation and onboarding programs.
• Facilitate or support training sessions as assigned.
• Support taxicab permit renewal training and compliance initiatives.
• Reinforce safety, customer service, and operational expectations.

Fitness-for-Duty Monitoring

• Remain alert to potential signs of fatigue, impairment, reduced alertness, or unsafe behavior.
• Follow company procedures for reporting and escalating fitness-for-duty concerns.
• Coordinate with management when drug or alcohol testing may be warranted.
• Take immediate action when necessary to protect public, passenger, and driver safety.

Video Review & Investigations

• Assist with reviewing in-vehicle camera footage related to accidents, complaints, and safety events.
• Support investigations with documented observations and findings.
• Maintain confidentiality of all driver, customer, and company information.

Documentation & Reporting

• Maintain accurate and timely Supervisor Daily Reports (SDRs).
• Document incidents, observations, roadside calls, actions taken, and outcomes.
• Record roadside assistance details, including:
  • Cab number
  • Driver name
  • Location
  • Type of assistance provided
  • Total response and service time
• Ensure documentation supports operational, safety, insurance, and compliance requirements.

Operational Support

• Assist with office operations, traffic control, special projects, and facility support when needed.
• Perform additional duties as assigned to support business objectives.

Qualifications

Required

• Valid driver's license with an acceptable driving record.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional during high-pressure situations.
• Ability to work independently with minimal supervision.
• Strong written documentation and reporting skills.
• Ability to coach and communicate effectively with drivers.
• Basic mechanical aptitude and ability to perform roadside assistance tasks.
• Ability to operate mobile devices, safety technology, and vehicle systems.
• Reliable attendance and punctuality.
• Ability to work outdoors in varying weather conditions.
• Flexibility to work evenings, weekends, holidays, and varying schedules.

Preferred

• Experience in transportation, taxi, rideshare, fleet operations, safety, dispatch, or related industries.
• Previous supervisory or field operations experience.
• Experience providing roadside assistance or performing basic vehicle maintenance.
• Familiarity with camera systems, Mobileye technology, electronic meters, or transportation-related technology.

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Strong leadership and coaching skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and quick decision-making capabilities.
• Effective communication with drivers, customers, vendors, management, and emergency personnel.
• Strong attention to detail and documentation accuracy.
• Ability to identify safety risks and take corrective action.
• Professional handling of confidential and sensitive information.
• Strong customer service and conflict-resolution skills.

Physical Requirements

This position is primarily field-based and may require:

• Standing, walking, bending, and working around active traffic.
• Frequent entry and exit from vehicles.
• Performing roadside assistance tasks, including tire changes and jump-starts.
• Lifting and handling equipment as needed.
• Working outdoors in varying weather conditions, including extreme heat.
• Working non-traditional hours based on operational needs.

Why Join zTrip?

At zTrip, safety, service, and reliability drive everything we do. As a Road Supervisor, you'll play a key role in supporting drivers, protecting passengers, improving operations, and helping ensure the highest level of transportation service throughout Las Vegas.

If you thrive in a dynamic field environment and are passionate about safety, leadership, and problem-solving, we encourage you to apply.