Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life Insurance
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Since opening our agency in September 2017, we've built a team of 10 that prides itself on a strong culture of teamwork, humor, and dedication. We work hard, have fun, and make sure to get things done—Sawyer, our resident golden retriever and office dog, keeps spirits high and often draws customers in for a visit!

As a former journeyman plumber who joined State Farm in 2014, I’ve brought a hands-on approach from the trades to insurance, building a team that’s now in the top 10% of agencies nationwide. We regularly support our community through partnerships with organizations like Waterford Youth Assistance, Michigan Disabled Veterans (DAV), and Operation Injured Soldiers. With the most 5-star Google reviews of any insurance agency in our area, we’re proud of the service we offer and love seeing new team members join us.

If you’re looking for a high-energy, supportive environment, let’s talk!

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Joe Fagan - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.