IT Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Support Specialist Full-time Hourly Lakeland HQ, Lakeland, FL, US 2 days ago Requisition ID: 1391 Salary Range: $23.00 To $26.45 Hourly IT SUPPORT SPECIALIST Department: Finance and Administration Job Summary One More Child is seeking an IT Support Specialist to provide responsive, hands‑on technology support to staff and ensure employees have the devices, applications, access, and technical assistance needed to effectively perform their work. The Specialist serves as the primary point of contact for internal IT support and works under the direction of the Director of IT & Business Systems. The Specialist is responsible for endpoint deployment and lifecycle management, mobile device support, technology inventory, user onboarding and offboarding, building access support, and resolution of technology support tickets not handled by the Managed Service Provider (MSP). The Specialist works with the Director, MSP, and software vendors to troubleshoot and resolve issues, elevate complex problems, and provide timely, professional customer service. The Specialist also supports user training and documentation for commonly used technology systems and applications, helping staff effectively use organizational technology. Essential Duties And Functions Serve as the first point of contact for internal technology support requests, troubleshooting and resolving hardware, software, device, peripheral, and application issues with timely and professional follow‑up. Manage and resolve support tickets not handled by the MSP, escalating complex or unresolved issues to the Director or appropriate resource. Provide user support for commonly used applications, including Microsoft 365, Outlook, Teams, SharePoint, RingCentral, Asana, Zoom, and other organizational systems. Maintain support documentation and provide individual or group training to help staff effectively use organizational technology. Employee Onboarding, Offboarding & Asset Management Coordinate technology onboarding and offboarding with Human Resources, hiring managers, the Director, and the MSP, including account access, devices, applications, and equipment recovery. Configure, deploy, maintain, and recover Windows and Apple computers, laptops, tablets, smartphones, peripherals, and other endpoint devices. Support device enrollment and management through Microsoft Intune, Jamf, Mosyle, or other approved device management platforms. Maintain accurate technology asset, equipment assignment, warranty, and lifecycle records, including coordinating repairs, replacements, and equipment disposition. Track software and application licenses, coordinate user assignments, and conduct monthly user license audits to identify unused or inappropriate licenses. Building Access & Physical Technology Administer employee building access credentials and badge issuance and assist with support of access control, security cameras, conference room technology, and other workplace technology. Security & Compliance Support Follow established IT security, access, device management, and data protection policies; report suspected security incidents, phishing, or other concerns to the Director. Assist with technology‑related compliance activities, including HIPAA requirements, access reviews, and required documentation. Maintain accurate technology documentation, user guides, and equipment records to support consistent and efficient IT operations. Provide technology support at other organizational campuses as needed and assist the Director with technology deployments, upgrades, and other assigned activities. Travel to other campuses as needed for technology‑related needs. Perform other duties as assigned. Supervisory Responsibilities N/A Required Experience And Qualifications Associate's degree in Information Technology, Computer Information Systems, or a related field, or equivalent combination of education and experience. Two (2) or more years of experience providing end‑user technical support in Microsoft Windows, Apple (macOS/iOS), and Microsoft 365 environments. Experience deploying and supporting Windows and Apple endpoint devices, mobile devices, Microsoft 365, and enterprise applications. Experience with Mobile Device Management (MDM), technology asset inventory, software licensing, and user account administration. Strong troubleshooting, problem‑solving, organizational, and customer service skills. Strong customer service skills with excellent verbal and written communication skills and the ability to train users of varying technical abilities. Ability to manage multiple priorities while working independently and collaboratively in a team environment. Preferred Experience And Qualifications Experience supporting Microsoft Intune, SharePoint, RingCentral, Salesforce, or other enterprise business applications. Relevant certifications such as CompTIA A+, Apple Device Support, Microsoft 365 Fundamentals (MS‑900), Microsoft Endpoint Administrator (MD‑102), or ITIL Foundation. Competencies Present oneself, both in and outside of work, in a manner keeping with One More Child’s Core Values of Humble, Hungry, Wise, and Called. Ability to maintain confidentiality of employee, client, and organization information. Dependable, initiative‑taking self‑starter, who can meet deadlines and work independently. Meticulous, highly organized, and able to handle a variety of tasks and responsibilities in a timely manner, with a high level of quality. Effective communication skills, both oral and written, and able to follow instructions. Effective professional working relationships internally and externally. Ability to solve daily problems by analyzing situations, determining appropriate next steps, and implementing Ability to maintain a positive attitude that promotes constructive resolution of problems and concerns. Spiritual Qualifications It is the mission of One More Child to provide Christ‑centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith. Have had a personal conversion experience with Jesus Christ and been scripturally baptized. Possess a sense of commitment to ministry through vocation. Hold a sincere desire to seek God and His kingdom. Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation. Be a member of a New Testament, evangelical church in the local community and attend regularly. Engage in witness activities as a normal part of life. Physical Demands These physical requirements are not exhaustive, and One More Child may add additional job‑related physical demands to these if the need arises. Corrective devices may be used to meet these physical requirements. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. The employee must be able to operate a forklift. Specific vision abilities required by this job include close vision. This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. The ability to lift up to 50 pounds (boxes, documents, and/or equipment) may be required on occasion. Work Environment Job functions are performed in both normal office environments. Disclaimer This job description is not intended to be an all‑inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Additional related work may be identified and assigned by the organization and included as an area of responsibility while assessing performance. Equal Employment Opportunity Statement One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job‑related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of One More Child to prohibit any form of discrimination or harassment based on statuses protected under federal, state, or local laws which are applicable to the organization. As a religious organization, One More Child provides services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith. 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