Store Manager

Status: Full-Time / Salaried Reports To: Franchise Owner or Area Manager Position Summary: The Head Wizard is responsible for overseeing daily operations, leading a team of staff, ensuring customer satisfaction, and achieving revenue and performance goals. The ideal candidate is energetic, detail-oriented, and passionate about delivering exceptional guest experiences. Key Responsibilities Oversee day-to-day arcade operations Recruit, train, schedule, and supervise store staff Coach team members and hold them accountable to performance standards Ensure consistent execution of opening, closing, and shift procedures Provide excellent customer service and resolve guest concerns professionally Handle escalated safety issues and guest complaints Monitor inventory levels and place orders for prizes, tokens, and machine supplies Ensure all machines are clean, stocked, and functioning properly; escalated maintenance needs as necessary Conduct daily reports, reconcile cash, and ensure compliance with all SOPs Execute promotions and support upselling strategies Maintain FCA brand standards in cleanliness, service, and store presentation Communicate with upper management and submit regular operational reports Skills & Requirements 2+ years of management experience in retail, entertainment, or arcade settings Proven leadership and team management skills Excellent customer service and communication abilities Strong problem-solving, organizational, and multitasking skills Experience with POS systems, shift reporting, and inventory management tools Cash handling and basic accounting/reporting experience Proficient in basic computer and point-of-sale systems Reliable, punctual, and detail-oriented Ability to work flexible hours, including evenings and weekends Comfortable working in a fast-paced, high-energy environment Free tokens and employee perks Career growth opportunities within a growing arcade brand Fun and dynamic work environment #J-18808-Ljbffr