Financial Services Contact Center Lead

TIAA

TIAA in Dallas is seeking a Team Manager to lead a group of Financial Services Consultants, guiding calls from clients and fulfilling both transactional and informational needs. You will set day-to-day objectives and ensure policies are understood and followed by direct reports. You will coach staff to hit performance goals, monitor utilization, and oversee adherence to SEC, FINRA, and state regulations while maintaining a high standard of client service and teamwork. #J-18808-Ljbffr TIAA

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Vacancy posted 2 days ago

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