Guest Services Attendant II

Guest Services Representative

Responsible for daily Guest Services operations, specifically the use of system software to process admission, membership registrations and point-of-sale transactions. Greets and responds to members and visiting guests in a friendly, professional, knowledgeable and efficient manner. Must be comfortable learning a variety of computer programs and have the technical skills needed to help manage a large membership database, process financial transactions and complete end-of shift balancing reports. Committed to delivering a legendary customer service experience to all guests across the Greenway, whether at our front desk, a welcome station, special events or programming. Some evenings and weekends required. Commitment of 16-24 hours per week preferred.

Key Functions

• Greets guests and provides excellent customer service in a tactful, professional and pleasant manner; in person, over the phone and via email
• Verifies membership status (visiting members); encourages and sells new/renewed memberships
• Knowledgeable on all Greenway membership options and benefits; able to communicate those effectively to guests
• Disseminates information on all ASC Greenway policies, procedures, programs, scheduled events and activities
• Provides walking and van tours to prospective and existing members
• Assists with a variety of administrative tasks related to memberships, data management and constituency records upkeep
• Maintains work areas and lobby area in a clean and organized manner
• Operates computer software to process memberships, program registrations and point-of-sale transactions
• Performs opening and closing cash procedures in an efficient and orderly manner; utilizes proper cash handling processes
• Communicates any problems, concerns, or suggestions to supervisor in a professional and timely manner
• Opening staff responsible for completing facility walk-through before open for business; reports any facility needs
• Closing staff responsible for shutting down computer workstations and locking all exterior doors
• Assists in inventory management
• Other duties as assigned

The LSC Way

Our Culture is a top priority. As part of our commitment to culture, we have written a number of 'Fundamentals' called The LSC Way that are traits we value in our daily activities. The fundamentals that are critically important to this position are:

• Deliver legendary service
• Be a fanatic about response time
• Pay attention to the details
• Communicate to be understood
• Walk in our customers' shoes

Knowledge, Skills and Abilities

• Knowledge of customer service standards
• Excellent written, verbal and interpersonal communication
• Strong critical thinker and creative problem-solver
• Proficient in Microsoft Office Suite and willingness to learn databases
• Detail-oriented with ability to manage multiple tasks on tight timelines
• Strong organizational and time-management skills
• Team player with an ability to interact with diverse population, both internally and externally
• Reliable, dependable, professional and trustworthy
• Ability to function effectively under stress-related factors consistent with the position
• Blackbaud experience preferred
• Ability and willingness to be trained on new techniques and jobs

Minimum Qualifications

• College degree or working towards degree in relevant field preferred or equivalent experience in the customer service field
• Previous cash handling experience preferred; will train
• First aid/CPR certifications; will train

Physical Requirements

Must be able to exert up to twenty pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects when needed. Most work is sedentary; it may be necessary to remain on feet for extended periods.

About Us

Come work with us! At Leroy Springs & Company, we are more than a nonprofit organization. We are a family of brands rooted in nonprofit recreation, with a legacy lasting more than 80 years and a long-held belief that all people should benefit from affordable outdoor recreation, education and wellness opportunities. Today, our portfolio includes the Anne Springs Close Greenway, a 2,100-acre nature preserve; four historic golf courses; Springmaid Mountain Retreat in Spruce Pine, NC; and the FLYERS Afterschool program, which serves all Fort Mill elementary schools.

With a team of over 500 dedicated employees across four counties and two states, we are united by values of excellence, integrity and community. Our culture is built on trust, collaboration and a shared vision for a vibrant future.

Whether you are interested in outdoor seasonal jobs, non-traditional education positions, or a segue into the nonprofit, golf or parks and recreation industries, Leroy Springs & Company offers a place to grow, connect and make a lasting impact.