Technical Documentation Specialist

Job Description

Insight Global is seeking a Policy & Procedures Documentation Specialist to support the development, refinement, and publication of a comprehensive Real Property Policies & Procedures Resource for a public transit organization.

This consultant will focus on delivering a professionally structured, publish-ready PMP-aligned documentation suite, supporting internal teams through clear, consistent, and well-organized policy and procedural content. The role emphasizes documentation execution, gap identification, file creation, and professional recommendations, working closely with subject matter experts rather than owning end-to-end policy authorship.

The ideal candidate brings a creative yet detail-driven approach to documentation and has experience developing and publishing structured PMP-based content within complex or regulated environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Ability to quickly learn and adapt new software and platforms to deliver clear, scalable workflows that others can easily adopt and sustain.

• Experience deploying on-line systems for the management of Standard Operating Procedures

• Ability to drive team-wide adoption of new software through effective training, clear documentation, and ongoing support.

• Experience developing, delivering, and publishing PMP-aligned documentation.

• Strong ability to identify gaps, missing information, and areas for improvement within existing policy and procedure content.

• Experience with file creation, document structuring, and formatting for professional and regulated environments.

• Ability to provide professional documentation recommendations to improve clarity, usability, and consistency.

• Experience using content management systems and document publishing workflows.

• A creative yet detail-oriented mindset, with the ability to balance visual presentation and structure with accuracy and compliance.

Strong written and verbal communication skills, with experience collaborating cross-functionally.