Senior Enterprise CX & Retention Specialist
Downstream System Inc.
Downstream System Inc. in Richardson, TX is seeking a Senior Customer Experience Representative (CX3) to own enterprise onboarding, churn recovery, QBRs, and expansion conversations. This is the senior customer-facing tier, handling high-stakes accounts and coaching peers. You will operate within an SLA framework, act as the escalation point below the team lead, and be rewarded based on your own measurable performance. Standard hours are 08:30–17:30 in your local time zone. #J-18808-Ljbffr Downstream System Inc.
Vacancy posted 2 days ago
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