Customer Service Associate III

RENSA FILTRATION INC

Job Description

Who is Rensa Filtration?

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

What We Do

We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

What you will do:

The Customer Service Associate III serves as a senior-level support professional responsible for resolving complex customer issues, mentoring junior associates, and contributing to process improvements. This role requires deep product and system knowledge, strong problem-solving skills, and the ability to handle escalated or sensitive customer interactions. Associates at this level often act as a liaison between the customer service team and other departments to ensure seamless service delivery.

Handle advanced and escalated customer inquiries across multiple channels with professionalism and efficiency.
Serve as a subject matter expert (SME) for products, services, and internal systems.
Provide informal leadership and peer coaching to Support Level I and II associates.
Collaborate with cross-functional teams to resolve complex service issues and improve customer outcomes.
Identify trends in customer feedback and recommend enhancements to processes, policies, or training materials.
Assist with onboarding and training of new team members.
Maintain accurate and detailed records of customer interactions and resolutions.
Support quality assurance efforts by reviewing cases and providing feedback to peers or supervisors.
Participate in special projects, pilots, or initiatives as assigned.
Other Accountabilities as Assigned

Education:

Minimum of 5 years of related experience; Bachelor’s degree preferred

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Vacancy posted 29 days ago

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