Customer Service & Sales Operations Lead

The Customer Service Sales Specialist oversees the daily execution of customer service and commercial activities across the full quote-to-cash cycle. This role supervises a team of Customer Service Specialists and ensures accurate, timely processing of RFQs, quotations, orders, and customer communications while maintaining strong cross-functional alignment with Sales, Planning, Logistics, Finance, and Quality. This position plays a critical role in driving customer satisfaction, commercial excellence, and continuous improvement by enforcing process discipline, resolving escalations, and supporting inside sales growth. Key Responsibilities Lead, coach, and prioritize daily activities for the Customer Service team. Ensure accurate execution of RFQ, quotation, order entry, and post-sales processes. Oversee pricing accuracy, margin compliance, and commercial approvals. Serve as the escalation point for complex customer and delivery issues. Coordinate closely with Sales, Planning, Production, and Logistics on order status and risks. Track and report KPIs related to service performance, conversion rates, and backlog health. Drive continuous improvement initiatives to enhance efficiency and customer experience. Train team members and ensure compliance with policies, SOPs, and quality standards. Qualifications - *MUST HAVE DEGREE* Bachelor’s degree in Business, Engineering, Supply Chain, or related field. 4+ years of experience in customer service, inside sales, or commercial operations (manufacturing/industrial preferred). Prior team leadership experience strongly preferred. Advanced working knowledge of SAP, Salesforce/CRM, and Excel. Strong analytical, organizational, and communication skills. Schedule Schedule: Monday–Friday, standard business hours (exact schedule TBD) #J-18808-Ljbffr Regal Professional Services