DONOR ON THE GO (BOX TRUCK DRIVER)

Donor Specialist

Under the supervision of the Sr Director of Donor Engagement, the Donor Specialist is responsible for operating large delivery vehicles within the areas served by Goodwill to deliver and or collect goods, as directed. Essential functions and major responsibilities include upholding the mission, vision, and values while conducting home pickups throughout the southeast Georgia area. The Donor Specialist must operate vehicles while maintaining safety standards, utilize independent judgment and knowledge to accept saleable donations, and assign corresponding prices to high-ticket items secured. They must maintain records of pickups to correlate with goods received, ensure maintenance checks/safety standards are complete and accurate for all equipment and vehicles, and maintain a schedule to complete home pickups. The Donor Specialist provides supervision and oversight of the donation attendant assigned to the program, handles, loads, unloads, and secures goods in a manner which protects goods, donors, and associates, and provides first-level customer support to resolve customer service complaints or issues. They work in coordination with administrative support specialist and senior director of donor engagement to build, maintain, and monitor the schedule of home pickups. The Donor Specialist must adhere to all driving rules and regulations, report motor vehicle violations within 24 hours, and report all property damage immediately and complete written accident reports. They must use appropriate safety and protective equipment as necessary, maintain an acceptable attendance and punctuality record, and be able to read maps and other written directions. Good communication skills, the ability to follow instructions and comply with policies and procedures, and the ability to work with minimal supervision are also required. The Donor Specialist must be able to maintain good relationships with customers and co-workers and must be able to understand and follow training instructions.