Head of US Brokerage Operations

Job Title: Head of US Brokerage Operations

Job Location: Columbia, South Carolina

DHL Global Forwarding  manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

We have an outstanding career opportunity for a  Head of US Brokerage Operations.  This role is part of senior leadership responsible for overseeing our operational units and managing all aspects of customs brokerage operations. This position requires extensive knowledge and strong leadership skills, as well as the ability to drive operational excellence, and work within a matrix organization. The Director of Business Units will ensure compliance with all US customs laws and regulations, optimize operational processes, and lead a team of customs brokerage professionals to deliver high-quality service to clients, and ensure execution of standard as outlined by Product leadership.

Key Responsibilities :

Leadership and Management

• Team Leadership : Lead, mentor, and manage a team of customs brokerage professionals, including managers, supervisors, and staff.
• Performance Management : Set performance goals, conduct regular performance evaluations, and provide feedback and coaching to team members.
• Talent Development : Identify training and development needs and implement programs to enhance the skills and knowledge of the team.

2. Operational Excellence

• Process Optimization : Develop and implement efficient operational processes to ensure timely and accurate customs clearance.
• Compliance : Ensure compliance with all US customs laws, regulations, and policies. Stay updated on changes in customs regulations and implement necessary adjustments.
• Quality Control : Establish and maintain quality control standards to ensure high levels of accuracy and efficiency in customs brokerage operations.

3. Client Relations

• Client Management : Build and maintain strong relationships with clients, ensuring their customs brokerage needs are met effectively.
• Customer Service : Address client inquiries and concerns promptly and professionally. Implement strategies to enhance customer satisfaction.
• Client Reporting : Provide regular updates and reports to clients on the status of their shipments and customs clearance processes.

4. Strategic Planning

• Business Development : Identify opportunities for business growth and expansion within the customs brokerage sector. Develop and implement strategies to attract new clients and retain existing ones.
• Market Analysis : Conduct market analysis to stay informed about industry trends, competitor activities, and market conditions.
• Budget Management : Develop and manage the operational budget, ensuring cost-effective operations and achieving financial targets.

5. Technology and Innovation

• Technology Integration : Implement and leverage technology solutions to enhance operational efficiency and accuracy.
• Innovation : Identify and adopt innovative practices and tools to improve customs brokerage operations and stay competitive in the market.

6. Risk Management

• Risk Assessment : Identify potential risks in customs brokerage operations and develop strategies to mitigate them.
• Crisis Management : Lead crisis management efforts in the event of operational disruptions, ensuring minimal impact on clients and operations.

Education and Experience

• Education : Bachelor’s degree in business administration, Supply Chain Management, International Trade, or a related field. A Master’s degree is preferred.
• Experience : Minimum of 10 years of experience in logistics, with at least 5 years in a leadership or management role. Knowledge of US customs regulations and procedures is preferred, but not required.

Skills and Competencies

• Leadership Skills : Strong leadership and management skills, with the ability to motivate and lead a team to achieve operational excellence.
• Analytical Skills : Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Communication Skills : Excellent verbal and written communication skills, with the ability to communicate effectively with clients, team members, and stakeholders.
• Organizational Skills : Strong organizational skills, with the ability to manage multiple priorities and tasks simultaneously.
• Technical Skills : Proficiency in customs brokerage software and systems. Knowledge of technology solutions used in customs brokerage operations.

Certifications

• Customs Broker License : A valid US Customs Broker License is preferred.

Work Environment

• Location : This position is typically based in an office environment in Columbia South Carolina but may require occasional travel to client sites, customs offices, and industry events.

Pay Range: $150,637.50 - $200,850.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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