IT Support Technician

Job TitleLooking for a well-rounded individual to join and help support the Killam Companies Information Technology Department.Essential Duties/ResponsibilitiesProvide support to users and serve as the first point of contact for support requestsTroubleshoot hardware and software issues in a timely mannerInstall, configure, and manage hardware and software components to ensure usabilityInstall, configure, and manage IP phones and video conferencing systemsInstall and terminate Cat 5 / Cat 6 cablingUpgrade system components and reinstall compatible operating systems and required softwareInstall and upgrade antivirus software to maintain security at the user levelMaintain system updates and patches across computers, iPhones, iPads, and other organizational devicesMonitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve themPerform tests and evaluations of new hardware and softwareMaintain hardware and software inventoryDevelop and maintain IT documentation and proceduresBuild and maintain strong working relationships across all departmentsStay current with emerging trends and technologies in IT supportTechnical RequirementsWindows 10/11macOSMicrosoft Office Products: Word, Excel, Outlook, AccessActive DirectoryNetwork troubleshootingVMwareExchange ServerAntivirus and Firewall FunctionsCCTVIP-Phone/VoIP systemsVPNSQL FundamentalsInternet security and data privacy principlesEvent log analysisRemote support toolsPrinter and peripheral supportEducationHigh school diploma or equivalent requiredAssociate Degree in Computer Science, or similar relevant fieldCertifications are a plus but not required ex. CompTIA A+Experience2+ years of experience in computer networks and systems maintenance.SkillsConfidentiality and discretionStrong communication skillsAbility to work as part of a teamMethodical, organized, and disciplined approach to problem-solvingCritical thinking and analytical skillsAttention to detail and thoroughnessStrong user focus and a genuine desire to assist coworkersLicenses/CertificationsMust have a current valid driver's license and a excellent driving record.Physical RequirementsSit for long periods of time.Lift 10–20 lbs. of files, plans, office supplies, or similar items.Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer.Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone.Average, ordinary visual acuity is necessary to prepare or inspect documents; operate a computer or other office machinery.Walk short distances on slippery, even, and/or uneven surfaces.Stand, bend, stoop, kneel, crouch, twist, turn, or crawl.Fluency in both English and Spanish is required.Working ConditionsMajority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions.May require in frequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site.May travel locally during the workday.Other RequirementsAdhere to the highest standards of ethics, integrity, professionalism, and discretion.Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.Follow and exchange basic instructions, information, and guidelines.Make decisions based on experience or knowledge with minimal supervision.Participate in training and development opportunities offered to maintain related software and safety knowledge.Adhere to and perform functions according to company and OSHA safety guidelines.Maintain regular, timely, and predictable attendance.Represent the company in a professional manner to callers and visitors.