Corp Cust Service Rep 1, Business Office, FT, 08A-4:30P

Benefits Career growth and development opportunities, with clear pathways and ongoing support Comprehensive health and wellness resources that go beyond traditional benefits A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs Tuition reimbursement to support continued learning and advancement And so much more Description Responsible for validating patient’s identity to comply with HIPAA regulations, analyzing patient balances, reviewing details of services billed, validating correct patient/insurance and demographic information, identifying customers’ concerns and assisting with resolution—including follow‑up with other departments throughout BHSF (i.e., Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible for answering all incoming calls from patients, attorneys, internal and external customers for all BSHF facilities. Knowledge of managed care contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7‑10 day window. Estimated pay range for this position is $18.87 – $22.83 per hour depending on experience. Qualifications Degrees: High School, Cert, GED, Trn, Exper. Additional Qualifications 2 years customer service experience in a healthcare setting in a call center environment a must. Working knowledge and understanding of medical terminology and revenue codes. Knowledge of Microsoft systems, Word, Excel, PowerPoint. Detail oriented, problem solver, good math, writing, and interpersonal skills required. Bilingual (preferred) must be able to deal with difficult callers in a high call volume setting. Ability to multi‑task and work under pressure to meet stringent deadlines. Knowledgeable in a healthcare setting arena. Minimum required experience: 2 years EOE, including disability/vets #J-18808-Ljbffr Baptist Health