Customer Solutions Advisor (CSA)

Job Description

Job Description

Description:

"Second to None…Since 1901!"

At Wolfers Home Services , we’ve been taking care of homes and families for more than a century — and we’re just getting started. As a fast-growing leader in residential HVAC, plumbing, and electrical services, we’re building something special: a company where high-performing teams, great culture, and meaningful work all come together.

We’re currently looking for a Customer Solutions Advisor who loves connecting with people, thrives in a fast-paced environment, and knows how to turn conversations into lasting customer relationships. If you’re energized by helping homeowners feel confident in their decisions — and you enjoy the challenge of closing deals — this could be a perfect fit for you. This role is all about building trust, re-engaging warm leads, and helping customers say “yes” to solutions that keep their families safe, comfortable, and stress-free. You’ll be the friendly voice that bridges the gap between our customers and technicians — and a key player in our continued growth.

What’s in it for you?

• Earning potential of $100K–$150K+ (hourly + commission)
• 100% coverage of your medical premiums , plus full dental, vision, and life insurance
• Company-matched 401(k) to help you plan for the future
• Paid holidays and accrued PTO so you can rest, recharge, and enjoy life
• Set weekly schedule — predictable hours for better work-life balance
• All company tech provided , including phone, tablet, and laptop
• Ongoing training and career development to help you grow and succeed

Your Mission:

• Connect with 60–100 customers per day via phone, email, and text.
• Confidently close sales over the phone using empathy, urgency, and trust-building.
• Re-engage unsold leads and recover missed opportunities.
• Support project managers with closing and follow-up conversations.
• Handle cancellation requests with professionalism and care.
• Manage financing and payment collection for your closed deals.
• Keep everything organized and documented in ServiceTitan CRM

What Winning Looks Like:

• 2–2.5 closed deals per week
• Working a Tuesday - Saturday or a Sunday - Thursday schedule
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and channels
• A growing pipeline and stronger customer relationships every week

Requirements:

The Characteristics and Skills You Have:

• Self-motivated — you bring your own drive and energy every day
• Accountable — you take ownership of your results
• Fearless — comfortable standing on value and hearing “no”
• A great communicator — you connect easily with all types of people
• Tech-savvy and mechanically inclined
• Familiar with basic financing concepts
• Experienced in phone-based sales (bonus points if you’ve worked in a high-dial environment)