Patient Services Representative - 3272583

Onsite Position - Contract Only

Location: 2111 Ogden Ave, Aurora, IL, 60504

Key Responsibilities

• Answers telephones courteously and in a timely manner abiding by the "Telephone Etiquette" RCMG established competency.
• Takes complete and accurate patient messages.
• Schedules appointments for providers according to their scheduling guidelines and schedule template; links referrals to the appointment as applicable.
• Communicates with the clinical staff to keep patients aware of wait times.
• Collects necessary registration information including patient registration forms, copy of insurance card and patient identification card upon registration; monitors upcoming appointments in the patient registration work queue to assure that registration is as complete and accurate prior to the patient's arrival.
• Requests and collects the appropriate co-pays, deductibles, etc., at the time of registration following the RCMG Patient Payment at Time of Service policy.
• Maintains overall appearance of waiting room.
• Discharging patients; collecting balance due from patient (current or outstanding balance as appropriate; scheduling follow-up appointments, enters recalls into the practice management system as needed for follow-up reminders.
• Verifies the appropriate insurance authorizations have been obtained and are valid for a patient's upcoming visit as dictated by the patient's insurance plan.
• Balances individual cash drawer at the end of the business day according to established practice guidelines.
• Manage and process incoming fax queue, open/distribute daily mail as applicable.
• Assists in providing meaningful orientation and ongoing experiences to new staff.
• Other duties as assigned.

Position Requirements

• High school diploma or equivalent required. Some college preferred.
• Electronic medical record experience, specifically Epic, a plus.
• Microsoft Office Suite a plus.
• Excellent oral/written communication skills.
• Excellent organizational skills, detailed oriented.
• Flexible; able to adapt to change.
• Bilingual (Spanish) capabilities a plus.

Solve IT Strategies, Inc.