Desktop Support Analyst

Desktop Support AnalystThe Desktop Support Analyst plays a critical role in supporting all team members by delivering timely, high-quality troubleshooting for desktop hardware, software, and mobile devices. The role requires strong customer service, technical expertise, and responsiveness, ensuring users receive efficient, reliable operational support.ResponsibilitiesComplete software installs, upgrades, and ad hoc project activitiesSet up and support desktops, laptops, tablets, and printersMonitor Helpdesk systems for inbound issues and respond promptlySupport urgent operational needs including video conferencing setups, loaner equipment distribution, software license coordination, and VIP supportProvide remote support to off-site users and ensure seamless accessLog and document all issues within the Helpdesk systemAssess user issues quickly and professionally, taking the appropriate steps to resolveEscalate or refer unresolved issues to higher-tier support when appropriateInvestigate faults related to desktop applications and configurations, identifying and implementing effective solutionsMinimum RequirementsExcellent oral and written communication skillsStrong customer service and interpersonal skillsAbility to coordinate multiple tasks successfullyWorking knowledge of Microsoft OfficeExperience supporting Windows and macOS environmentsPrior experience in customer support, help desk, or application supportExperience developing and following IT procedures and/or work instructionsPreferred QualificationsExperience performing desktop imaging, hardware diagnostics, or device deploymentFamiliarity with Helpdesk or ticketing systems (e.g., Jira, ServiceNow)Basic knowledge of software installation processes, user access troubleshooting, or mobile device supportUnderstanding of standard IT practices, workflows, or troubleshooting methodologiesEducation and Relevant ExperienceA BS/BA degree in an information technology field related field or equivalent experience in related field.ARES BenefitsARES offers a competitive compensation and benefit package. Full time employees may participate in:Medical InsuranceDental InsuranceVision InsuranceHSA/FSA AccountsLife & Disability InsuranceCritical Illness & Accident InsuranceESOP401(k) PlanPaid Time Off & HolidaysARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).Our stated salary range represents a general guideline. However, ARES considers a number of factors when determining salary offers such as current market conditions, the scope and responsibilities of the position and the candidate's experience, education, and skills.*Applications are going to be accepted on an ongoing basis until the position has been filled.