Service Manager

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. Responsibilities Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes. Staff the location adequately based on skills and workload. Responsible for R&M, P&L and associated costs/budget. Lead, plan, measure and continuously improve all service and maintenance performance metrics. Oversee parts department activities to ensure optimal customer service, technician/shops/OEC productivity and cost control. Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching. Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication. Other duties assigned as needed. This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. Requirements High School diploma required; trade‑school degree a plus; bachelor’s degree preferred. Valid driver’s license with acceptable driving record. Extensive equipment fleet maintenance and leadership experience. 5 years of service and maintenance experience and a minimum of 3 years supervisory experience. Strong motivational and leadership skills. Excellent customer service skills. Strong knowledge of maintenance accounting and P&L. Basic computer skills (Excel). Benefits Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Explore our comprehensive U.S. benefit offerings For Canadian benefits, click here United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io for assistance. We proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. #J-18808-Ljbffr