Front Desk Agent

Job Description

Job Description

At Crush Cages we are more than a batting cage facility, they are a training home built on  development, community, and excellence .

The Front Desk Agent is responsible for delivering an exceptional customer experience through warm hospitality, efficient service, and professional facility support. This role ensures that every athlete, parent, and visitor feels welcomed, supported, and excited to train. You’ll play a key role in maintaining smooth daily operations, assisting with bookings, managing memberships, and upholding our brand’s commitment to developing strong athletes and an even stronger community.

Location: Casa Grande, AZ 

Part Time 

Key Responsibilities

Customer Experience & Front Desk Operations

• Greet athletes, parents, and visitors with a friendly, positive attitude.
• Check in guests, manage walk-ins, and assist with batting cage reservations.
• Provide clear information on memberships, training programs, camp offerings, and facility policies.
• Answer phone calls, emails, and customer inquiries professionally and promptly.
• Maintain a clean, organized, and safe front desk and lobby environment.

Scheduling & Membership Support

• Process memberships, renewals, cancellations, and account updates.
• Guide customers through the membership benefits and upcoming events.
• Help coordinate schedules for private lessons, camps, and team rentals.

Facility Coordination

• Communicate with coaches, trainers, and facility staff on cage usage, lesson schedules, and equipment needs.
• Assist with light cleaning of lobby areas and cage turnover when needed.
• Report maintenance or safety issues immediately to management.

Payments & Point-of-Sale

• Handle POS transactions, refunds, and cash reconciliation accurately.
• Promote merchandise, memberships, and upcoming camps or clinics.

Community & Culture Support

• Represent values of  development, accessibility, excellence, and community in every interaction.
• Encourage players and families, contributing to a positive, supportive atmosphere.
• Assist with community events, promotions, and sponsorship activities when needed.

Qualifications

Required

• Excellent customer service and communication skills.
• Positive, energetic attitude with the ability to engage with athletes and families.
• Basic computer skills; comfortable using scheduling/POS systems.
• Ability to multitask in a fast-paced environment.
• Reliability, punctuality, and professionalism.
• Weekend availability

Preferred

• Experience in customer service, sports facilities, or youth recreation.
• Knowledge of batting cages, baseball or softball terminology and culture 
• Bilingual (English/Spanish) preferred but not required.
• A genuine interest in youth sports, development, and community.
• A proactive, solutions-focused mindset.
• Ability to work evenings, weekends, and during high-traffic periods.
• A willingness to jump in wherever needed to support the team.