[POOL] Enrollment Specialist 2

Please see Special Instructions for more details. Serves in a front-line leadership role, responding to diverse questions about registration and other services of the Extended Learning programs. Trains PTNC staff in coordination with Registration duties and non-credit student services. Collaborates with college leadership, faculty and staff to build and update registration systems that allow for an easy and positive experience for new and continuing students. Participates in outreach and retention efforts, including leading communication campaigns focused on current students, to support retention and increased enrollment into subsequent courses or programs. Lead Non-credit Enrollment Specialist – 50% Serves as a primary point of contact for returning non-credit students, as well as those who are new to Extended Learning, and may have questions about how to get started. Answers questions (via phone, email, and in person) about Extended Learning programs, and other College services that may be helpful to new students. Registers students for classes, and clients for services. Assists students and staff with registration systems, procedures, and policies in person, by email and phone. Works with various BANNER Modules and related systems (e.g. Laserfiche) to assist students and clients, and to research and solve problems that arise across service locations. Resolves a wide range of problems related to registration system variables. Coordinates PTNC staff workload and training. Collaborates with other department members to coordinate PTNC staff schedules to ensure adequate office coverage (phones and counters) during business hours and during peak activity. Assists in hiring, training, prioritizing, and evaluating work or PTNC staff. Follows FERPA guidelines in decisions regarding release of student information to third parties. Consults with Student Affairs leadership regarding any questions that arise regarding FERPA compliance. Acts as a bridge between the Non-credit Registration Team and other programs, facilitating seamless collaboration on projects and ensuring consistent alignment with divisional growth objectives. Process Development & Optimization – 30% Collaborates with other Extended Learning team members to develop, test, and launch improvements to registration processes, and registration tools used by Extended Learning. Researches ways to enhance, streamline, and improve Extended Learning onboarding experiences for students and clients. Serves as registration team point of contact and lead for the development of systems and processes for onboarding Element 451 as a possible noncredit registration system at the college. Leads all process map and registration system collaborations, which includes (yet is not limited to) writing standard procedures regarding the Extended Learning registration and onboarding process, and working with internal and external stakeholders to ensure our registration processes are the most effective and efficient possible Leads outreach and retention efforts, designed to support the retention of current Extended Learning students which includes (yet is not limited to) managing phone banks, Inside LBCC campaigns, and creating and leading other outreach and engagement activities that will increase enrollment, thereby generating more revenue and FTE for the College. Participates in other marketing and business development activities, which includes (yet is not limited to) generating new marketing ideas, and working with the Marketing Specialist to develop outreach campaigns for returning students around those ideas. Leads efforts to create systems for tracking student data, which will ensure we are converting as many leads into students as possible, while retaining as many returning students as possible. Informs Extended Learning leadership regarding trends related to recruiting and retaining students and clients. Physical Requirements and Working Conditions: Physical Skills and Abilities: Position may require periods of extended standing. Learned physical skill is required to operate a computer keyboard or other office equipment. Must be able to read words and numbers. Must be able to communicate effectively and carry on routine conversations in person or over the phone. Working Conditions: Work is normally performed in an office setting with little or no exposure to health and safety hazards. Extensive time is spent working at a computer. Occasional travel may be required. Education and Experience Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position. Position requires a high school diploma or equivalent plus a minimum of five years’ full-time experience related to education, student services, training, or career planning. AA/AS degree or vocational certification in business, secretarial, accounting or a related area may substitute for two years of experience. Proven experience in a leadership role, preferably in registration or related field. Knowledge, Skills, and Abilities Requires a positive attitude. Must share a dedication to LBCC values of opportunity, excellence, inclusiveness, learning, and excellence. Requires excellent communication and customer relations skills. Must be able to independently perform the duties of the position efficiently and effectively. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities. Requires personal computer, word processing, spreadsheet and database applications skills. Must have strong planning, organizing and prioritizing skills, as well as strong communication, problem-solving, and leadership skills. Background in operations, policies and procedures for registration in an educational setting is preferred. Bilingual ability is preferred. Employment Requirement Employment Requirement Criminal Background Check - C4 All Part-time Classified employees begin at Step 1 of the salary schedule, corresponding to the position’s grade. Placement at a higher step on the salary schedule is not negotiable. Step increases are subject to eligibility, and only take place at the end of the Fiscal Year in July if approved and submitted by the employee’s supervisor of record. Hours worked in more than one position or department cannot be combined for step advancement. Part-time Classified employees are paid once monthly, on the last day of the month. Athletic Trainers, Farm Aides, Sign Language Interpreters, Transcribers, and Translators can find individual hourly rate information at the bottom of the Salary Schedule. LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college-approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025-06. For more detailed information, please review the LBCC Bilingual Pay Incentive Administrative Policy. Additionally, please note: As a condition of employment, all new employees are required to be compensated via direct deposit. Offers of employment are contingent on the applicant having Oregon residency at the time work commences. Employment is subject to completion of a post-offer criminal background check. Linn-Benton Community College does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s Form I-9 confirming authorization to work in the United States of America. Linn-Benton Community College is a Fair Chance employer committed to inclusive hiring practices. We welcome applications from individuals with a broad range of lived experiences, including those who have been involved with the justice system. If you are selected as a finalist, a conditional job offer will be contingent upon the successful completion of job-related pre-employment checks. These may include a background check, sex offender registry checks, motor vehicle history check, civil records checks, or other relevant screenings. Please note that background check results do not automatically disqualify a candidate. If you have questions or concerns about the pre-employment check process, please reach out to Human Resources at View email address on click.appcast.io LBCC is an Equal Opportunity Educator and Employer. #J-18808-Ljbffr Linn-Benton Comunity Clg-Santiam