Leasing Agent

Responsibilities Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move‑in package, and ensuring a smooth resident move‑in and lease signing. Inspects apartments prior to resident move‑in and ensures they are in move‑in ready condition, scheduling any outstanding items with the maintenance team. Stays informed about current market and competitor conditions that may impact occupancy and sales results; develops and implements short‑ and long‑term marketing plans and goals to sustain occupancy, and follows the community’s policies related to concessions, specials, and other programs to boost occupancy. Designs and executes marketing activities to create and drive traffic to the community, including resident referral and employer outreach programs, internet marketing tools (Craigslist, Facebook, e‑mail, and other websites), and other community‑specific marketing plans. Uses on‑site property‑management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents. Ensures that the community and show units meet standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the maintenance team, merchandising and ensuring a physically appealing show unit and model, and preparing the leasing office for daily leasing activities. Follows up with prospects and new residents to ensure satisfaction by sending e‑mail, thank‑you notes, cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages, meeting with and contacting renewing residents in advance of move‑out dates, and ensuring that lease renewal documents are signed and implemented on time. Responds quickly and courteously to resident and client/owner concerns and questions, taking prompt action to solve problems and/or document and convey requests to the appropriate individuals. Promotes a positive image of the apartment community and management company. Minimum Qualifications Two years of leasing experience in the multifamily industry. Solid sales and customer service skills. Ability to work well in a team environment. Active listening skills and willingness to learn. Attention to detail with a high degree of accuracy. Strong communication (written and verbal) and interpersonal skills. Good organizational and time‑management skills. Strong computer skills. Weekends required. Benefits Capstone Management offers competitive pay for the market plus commissions for this opportunity! Benefits include medical, dental and vision, 401(k), vacation, sick and personal time off. Legal Statements EOE M/F #J-18808-Ljbffr