Manager, Patient Experience

Manager, Patient Experience

Sentara Williamsburg Regional Medical Center is hiring a Manager, Patient Experience. This is a Full Time role in Williamsburg, VA.

Hours: Monday to Friday, 8am to 4pm

The Manager of Patient Experience will manage day-to-day patient services operations in a healthcare facility. Coordinate with medical professionals to ensure quality patient care and services. Develop and implement policies and procedures to improve patient services and performance standards. Handle patient complaints and resolve their issues in a timely and professional manner. Recruit, train, and supervise patient services staff. Monitor patient satisfaction and implement programs to improve it. Coordinate with healthcare providers, insurance companies, and patients for billing and payment. Prepare budgets for the patient services department and ensure that expenses are within budget limits. Ensure compliance with healthcare laws, regulations, and standards. Participate in meetings and seminars to stay updated with the latest trends in patient services management.

This role will have total accountability around patient experience at SWRMC and cover all units. They work closely with patient advocacy and do interdisciplinary rounding with physicians and providers to observe and recommend changes based on trends and action items. This role will be presenting in executive leadership meetings and reporting on tracking, trends and experience data.

Education:

• Bachelor degree required

Certification/Licensure:

• None required

Experience:

• 3 years of Customer Relations experience required
• Excellent written and verbal communication required
• MS Office suite competency preferred
• Data analysis and reporting experience highly preferred
• Patient Advocacy or similar experience preferred

Keyword: Manager, Leadership, Analysis, Data analysis, CSR, Customer Service, Customer Relations, Patient Relations, Patient Advocacy

Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.

The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and "smart" operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet® recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.