Billing Analyst

Billing Support Analyst

Pay Rate: $40/hr-$50/hr

Location: Sacramento, CA (On-site) Duration: 12-Month Contract-to-Hire

We are looking for experienced Billing Support Analysts to support enterprise and government customer accounts for a leading telecommunications organization.

This is an excellent opportunity for professionals with a background in billing operations, invoice analysis, customer support, and dispute resolution.

Key Responsibilities:

• Handle customer inquiries related to billing, invoices, account access, and payment discrepancies.
• Review invoices, investigate billing discrepancies, and explain charges to customers.
• Manage billing disputes from initial investigation through final resolution.
• Provide timely customer updates and ensure issues are tracked through closure.
• Work with large Excel spreadsheets and high-volume billing datasets.
• Navigate multiple billing platforms and backend systems to identify root causes.
• Coordinate with internal teams to resolve complex billing issues.

Required Qualifications:

• Previous experience in billing support, billing analysis, invoicing, or dispute resolution.
• Strong customer service and professional communication skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in Excel, including sorting, filtering, and working with large datasets.
• Ability to manage sensitive customer information.
• Ability to learn new billing systems and follow structured processes.

Preferred Qualifications:

• Experience in telecommunications or enterprise billing.
• Previous exposure to billing platforms such as UB Biller, IBS Biller, GMBRT, or BOSS Biller.
• Experience with billing dispute management systems.
• Knowledge of Pivot Tables, VLOOKUP/XLOOKUP, and advanced Excel functions.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.