Specialist, Client Processing II

Specialist, Client Processing II

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Specialist, Client Processing II to join our Conventional Trust Client Platform team. This role is located in Pittsburgh.

In this role, you'll make an impact in the following ways:

• Perform routine and non-routine client service and transactional support functions.
• Provide analytics and reporting services, working to improve and automate transaction processing systems.
• Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
• Provide direction to lower-level service roles in the successful delivery of support or service.
• Process account-related transactions per scheduled events or client authenticated direction.
• Answer inquiries and resolve problems or issues.
• Assess needs and suggest/promote alternative approaches to service models.
• Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions.
• Solve problems based on an understanding and knowledge of system intricacies.
• Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Manage situations requiring adaptation of response or extensive research according to client needs.
• May allocate and check work of support team members and be responsible for supervisory review, training, and approval actions.
• Contribute to the achievement of team objectives.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience is preferred.
• Knowledge of regulatory and legal requirements and BNY corporate policies involving risk and control to support improved business processes through technology.
• Attention to detail
• Problem solving, critical thinking, time management and communication
• Ability to self-manage, prioritize, and execute workload
• Prior experience with Microsoft Office applications, especially Excel
• Prior experience working in an agile ecosystem, highly preferred
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.