Lead Housekeeper

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

BENEFITS:

Full-time team members have access to:

• Bi-weekly pay checks
• Reimbursement assistance on Ski pass / Wellness Recreation
• Paid Time Off
• 401(k) with company match
• Holiday Pay
• Opportunity for gratuities and seasonal Holiday Bonus
• Medical, Dental, Vision
• Life and AD&D Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• Local Perks and Benefits

SUMMARY:

We are seeking a dedicated and detail-oriented Lead Housekeeper to join our team. The ideal candidate will have a strong background in cleaning and housekeeping management, with experience in hospitality settings. This role is essential in maintaining cleanliness and organization in our facilities, ensuring a welcoming environment for guests and staff alike. The Lead Housekeeper will assist Housekeeping Supervisors in leading the Housekeeping team.

Looking for Full time team member to work up to 40 hours per week year-round. 

Essential Functions :

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
• Understand that the cleanliness of residence areas is a very important aspect of service levels provided at One Steamboat Place (OSP). We are the first impression people have of the residence and of our high standards.
• Responsibilities involve cleaning resident units and includes replacing soiled linen and towels, restocking room supplies such as soap and tissues, disinfecting bathroom and kitchen surfaces, dusting and polishing furniture, removing all trash, vacuuming carpets, and washing any uncarpeted floors.
• Responsible for maintaining radio communication throughout the extent of work shift.
• Ensure all housekeeping services (Departure Cleans, Midweeks, Strip/Prep) are completed accurately and timely.
• Conduct thorough and accurate inspection cleans for residence arrival.
• Additional tasks include cleaning door glass and interior windows.
• Learn how to operate various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
• Responsible for disposal of trash and waste found in resident units.
• Will be handling various cleaning solvents and chemicals and must comply with all regulations such as OSHA, SDS, State Health Department, etc.
• Follow instructions on the safe use of germicidal cleaning solutions. All procedures for cleaning solution use will be part of housekeeping staff training.
• Use safety precautions and always follow instructed chemical use.
• Assist in the cleanliness and safety of lobbies, entryways, members’ gathering areas, and wine room.
• Assist in cleanliness of public facilities such as rest rooms, game room, tykes room, pool area, and entrances to the building. Stock with supplies as needed.
• Report any needed repairs immediately to supervisor. Such as: Leaky faucet or toilet, loose tile, broken windowpanes, missing nuts/screws, etc.
• Follow instructions on use of germicidal solutions to clean. All procedures for solution use will be part of the Lead Housekeeper’s training.
• Adhere to property standards for cleanliness, timeliness, checklists, and training guides.
• Ability to follow instructions and prioritize tasks with little supervision.
• Bring all questions, comments, or concerns to the Assistant Housekeeping Manager, Housekeeping Manager, or if necessary, the Facilities Director.
• Use safety precautions in all housekeeping services.
• Assist with other duties as requested or assigned.

Qualifications:

The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

• One year of housekeeping experience

Required Knowledge and Skills:

• Fluent in English, bilingual skills are a plus.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Strong organizational, problem-solving, and analytical skills.
• Commitment to excellence and high standards.
• Strong communication skills, both written and verbal.
• Be versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.
• Be detail-orientated and have follow through to complete each task set or started.
• Good personal hygiene and clean kept appearance.
• Critical, sound, decision making abilities.
• Ability to work independently or in a group.
• Ability to interface with other resort staff, supervisors, and/or managers to ensure that owners/guests needs are met in a satisfactory manner.
• Ability to learn Paychex Oasis time clock system.
• Ability to enter times, room numbers, details of tasks on service sheets.

Physical/Mental Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use standard cleaning equipment, such as brooms, vacuums, polishers, and cleaning chemicals.
• Stamina to stand, walk, push, pull, stoop, squat, and bend for extended periods of time.
• Agility to perform services over an extended period (usually 8-hour shift).
• Must be able to work until all daily duties are complete, even if this means working more than 8 hours in one shift.
• Must frequently lift, carry, and/or move up to 25-50 pounds.
• Must occasionally lift, carry, and/or move up to 50-75 pounds.
• Must be able to maintain a fast efficient pace.
• Hearing and speech to communicate in person, on the radio, or over the telephone.

Work Environment:

• While performing the duties of this job, the noise level in the work environment is usually low to moderate.
• Winter season – exposure to outside weather conditions.
• Requires working in dusty and dirty areas.
• Must be able to clean up human body fluids and waste, as required.
• Typical shifts are 8 hours, shifts may vary (days, weekends, holidays). (Earliest shift start times usually 8:00 a.m., shifts usually end by 5:00 p.m.)

This job description is not all inclusive. One Steamboat Place reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.