Assistant Branch Manager

Join Our Award-Winning Team at Hoosier Hills Credit Union as an Assistant Branch Manager! Forbes recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025, for the third consecutive year! Are you a passionate community-focused leader who thrives on building relationships and making a positive impact? Do you have a track record of inspiring teams to achieve high sales and service standards while prioritizing exceptional Member experiences? Are you excited about the opportunity to lead a team dedicated to fulfilling Members’ daily financial transaction needs as well as deepening existing Member relationships with our organization? If this sounds like you, we’d love to meet you! Hoosier Hills Credit Union (HHCU) is seeking a passionate and community-focused leader to join our full-service financial Service Center in Ellettsville! This dynamic role is perfect for someone dedicated to delivering exceptional service and fostering team growth. If you’re ready to make a meaningful impact on our Members' lives and our community, we’d love to meet you! What We Offer: Competitive Salary: $58,985 – $78,647 per year based on experience. Comprehensive Benefits Package: Including health insurance, retirement plan, paid time off plans and, much more. A Rewarding Career: Be part of a team that’s dedicated to making a difference in the lives of our Members' and the community. Opportunity Overview: In this role, you will play a vital part in ensuring a stellar Member experience while helping Members with their financial service's needs. Collaborating closely with the VP of Service Center Operations, you will guide and inspire our team to meet high service standards, promote community involvement, and create a culture of service excellence. You’ll coordinate branch resources, foster partnerships with other business units, and engage in community initiatives, all while promoting our mission to make a positive impact in the lives of our Members and the communities we serve. What You'll Do: Mission Champion HHCU’s mission by leading with integrity, purpose, and a strong commitment to Member and community impact. Drive initiatives that enhance financial well-being by actively identifying Member needs, advocating for financial education, and ensuring solutions are delivered in the Member’s best interest. Represent HHCU’s cooperative values through visible community involvement, participation in outreach events, and consistent promotion of the credit union’s mission to strengthen trust, loyalty, and long-term relationships. Culture Build and sustain a high-performance, service-centric culture where collaboration, accountability, and continuous learning thrive. Coach, mentor, and develop team members through regular performance feedback, goal setting, and professional development opportunities. Foster an inclusive environment that encourages innovation, open communication, and shared ownership of results, while ensuring team members feel supported, empowered, and aligned with HHCU’s values and service standards. Risk Ensure operational excellence and risk mitigation by maintaining strict adherence to policies, procedures, and regulatory requirements. Proactively monitor branch operations, Member account activities, and daily team functions to identify potential compliance, operational, or service risks. Address escalated Member concerns promptly and professionally, partnering with management to resolve issues effectively while protecting the Member experience and the organization’s integrity. Recommend process improvements that strengthen controls, efficiency, and consistency. Growth Drive sustainable branch and organizational growth by strengthening Member relationships and expanding adoption of HHCU’s financial solutions. Own sales and service objectives by leveraging data insights, lead generation efforts, and targeted coaching to improve performance outcomes. Collaborate with leadership to enhance branch profitability, staffing strategies, and operational efficiency, while identifying future talent and supporting recruitment efforts. Encourage creative problem-solving and innovative ideas that support awareness, engagement, and long-term Member and business growth. What We’re Looking For: Education: Bachelor’s or associate degree in business or related field. Candidates with a high school diploma or equivalent with lending experience, post high school courses in lending or compliance will be considered. Experience: 3-5 years management experience in a retail setting in a financial service center, call center, or lending business. Skills: Strong communication, sales, and service skills; the ability to analyze complex situations and develop effective solutions; and proficiency in relevant software systems. Judgment & Problem-Solving: Must possess good judgment and the ability to resolve conflicts while maintaining a positive atmosphere. If you're a dynamic leader ready to contribute to our mission and foster growth, we invite you to apply today! Apply Now to take the next step in your career with Hoosier Hills Credit Union. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. PM19 #J-18808-Ljbffr