Rental Account Manager

Join to apply for the Rental Account Manager role at RYKER Summary The Rental Account Manager exists as the primary Rental Sales/Marketing function at the BU level. This position mainly supports the commercial rental and trailer services product lines. It will increase Ryder's rental sales presence in the BU, ensuring the generation of profitable new accounts while retaining existing accounts. The end result should be pure rental revenue growth, improved profitability, and improved Return on Assets. In addition, given its lease conversion quotas, the position will act as an additional lease sales filter for the organization, improving lease sales productivity and performance for the Lease Sales organization. Essential Functions Sales: Develop leads through cold calls, telephone solicitation and customer visits. Use product knowledge to assess customer needs and develop a proposal. Work with rental operations to ensure equipment is available. The RAM is responsible for marketing at the branch level and ensuring rental sales representatives are skilled in telemarketing to prospective and current customers. Scope of decision making: contact decision makers, develop a competitive proposal, and train RSR in proper phone skills and marketing techniques. Customer Retention: Maintain contact with customers through visits and phone calls. Ensure quality service by handling complaints and staying abreast of customer needs and long‑term rentals. Scope of decision making: retain customers in a price‑competitive market and schedule retention visits to long‑term rental customers to keep good relationships. Time Administration: Prepare proposals and contracts, maintain customer files, follow‑up correspondence, and coordinate with other BU departments. Maintain FIS integrity and accuracy of customer data in the DPS system. Admin‑credit approval, collections of receivables, and maintenance‑PM status updates. Follow‑Up & Collections: Follow‑up within a specific time frame, comply with company procedures, and diplomatically handle collection of past‑due receivables. Additional Responsibilities Performs other duties as assigned. Skills & Abilities Strong verbal and written communication skills Ability to build strong customer relationships Work independently with minimal supervision High energy, self‑directed, self‑motivated, and a team player Flexibility to operate and self‑driven to excel in a fast‑paced environment Capable of multi‑tasking, highly organized, with excellent time management Highly thorough and dependable Committed to ethical business practices Maintain high professionalism Ability to create and maintain professional relationships at all levels of the organization Detail oriented with excellent follow‑up practices Qualifications Bachelor’s degree in Marketing or 5 years equivalent job‑related experience One (1) year or more sales experience or equivalent sales training required Three (3) years or more sales experience preferred One (1) year or more industry experience preferred Job Category Outside Sales Compensation The compensation offered may be influenced by factors including relevant experience, education, work location, market data/ranges, and internal equity. The position may also be eligible for an annual bonus, commission, and/or long‑term incentive plan. Minimum Pay Range: $45,000. Maximum Pay Range: $50,000. Benefits Ryder offers comprehensive health and welfare benefits for full‑time positions, including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Equal Opportunity Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status. Job Applicant Privacy Policy Job Seekers can review the Job Applicant Privacy Policy by clicking here. #J-18808-Ljbffr RYKER