Builder Services Representative

Builder Service Representative

This position will serve as a Builder Service Representative for builder specific issues/needs:

• Maintain a high level of proficiency regarding company services, policies, procedures, and software systems.
• Process builder transactions accurately and efficiently while adhering to established guidelines and service standards.
• Apply builder-specific procedures and requirements to ensure successful transaction completion.
• Provide excellent customer service and support to builders, business partners, and internal stakeholders.
• Resolve routine builder inquiries and issues, escalating complex concerns when appropriate.
• Maintain accurate records and documentation of builder transactions, customer interactions, and issue resolutions.
• Collaborate with team members to ensure consistent service delivery and achievement of departmental goals.
• Stay informed of updates to services, policies, and procedures and apply changes to daily work activities.
• Meet productivity, quality, attendance, and schedule adherence expectations.
• Identify and communicate transaction issues, process concerns, or customer-impacting situations to leadership as needed.
• Contribute to a positive team environment through professionalism, cooperation, and effective communication.
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customer service, sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem-solving skills.
• Ability to learn builder or customer service software.
• Positive outgoing team player!
• High School diploma or GED required.

Required Skills:

• Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully.
• Regular and punctual attendance.
• Must be able to talk, listen, and speak clearly on the telephone and online communications.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.