Builder Services Representative
Anticimex
Builder Service Representative
This position will serve as a Builder Service Representative for builder specific issues/needs:
- Maintain a high level of proficiency regarding company services, policies, procedures, and software systems.
- Process builder transactions accurately and efficiently while adhering to established guidelines and service standards.
- Apply builder-specific procedures and requirements to ensure successful transaction completion.
- Provide excellent customer service and support to builders, business partners, and internal stakeholders.
- Resolve routine builder inquiries and issues, escalating complex concerns when appropriate.
- Maintain accurate records and documentation of builder transactions, customer interactions, and issue resolutions.
- Collaborate with team members to ensure consistent service delivery and achievement of departmental goals.
- Stay informed of updates to services, policies, and procedures and apply changes to daily work activities.
- Meet productivity, quality, attendance, and schedule adherence expectations.
- Identify and communicate transaction issues, process concerns, or customer-impacting situations to leadership as needed.
- Contribute to a positive team environment through professionalism, cooperation, and effective communication.
- Perform other duties as assigned.
Qualifications and Education Requirements:
- Excellent phone interaction skills and active listening.
- Exceptional organizational skills, superb accuracy, and attention to detail.
- Outstanding verbal and written communication and interpersonal skills for interacting with customer service, sales staff, Managers, Supervisors, and Team Leaders daily.
- Ability to collaborate with other departments to ensure customer satisfaction.
- Excellent keyboard and data entry skills.
- Strong problem-solving skills.
- Ability to learn builder or customer service software.
- Positive outgoing team player!
- High School diploma or GED required.
Required Skills:
- Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully.
- Regular and punctual attendance.
- Must be able to talk, listen, and speak clearly on the telephone and online communications.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Vacancy posted 17 hours ago
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