Bilingual Customer Service Agent (Tolling)

Bilingual Customer Service Agents

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator who enjoys helping others and solving problems? We're hiring Bilingual Customer Service Agents to join our on-site team and support inbound customer service operations. In this role, you'll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner.

This is an entry-level, on-site position with paid training, full benefits, and opportunities for advancement. If you're reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Handle inbound and outbound customer contacts in a timely and professional manner
• Listen actively to understand customer needs and resolve issues effectively
• Research internal systems to locate missing information and coordinate with other departments as needed
• Follow client-specific processes and maintain a courteous, professional tone
• Use technology and tools to manage customer accounts and process claims
• Accurately document all customer interactions in the appropriate systems
• Follow all required scripts, policies, and confidentiality protocols
• Escalate complex issues to the appropriate team or manager
• Ensure first-call resolution through effective problem-solving
• Stay current on program updates by attending training and reviewing materials
• Meet all attendance and schedule requirements

Qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Skilled in problem-solving, conflict resolution, and customer empathy
• Able to multi-task, stay organized, and work independently
• Team-oriented with a strong customer-first mindset
• Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
• Experience working on state or federal programs

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!