Cat Cafe Host

Job Description

Job Description

Part-Time Store Host

Position Summary

As a Store Host at Crumbs & Whiskers, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest who walks through our doors, both human and feline. Store Hosts are responsible for caring for the cats in our space, maintaining cleanliness and organization throughout the cafe, assisting guests, supporting adoptions, and helping drive sales of tickets, merchandise, and experiences.

This role is ideal for someone who loves cats, enjoys working with people, thrives in a fast-paced environment, and takes pride in creating positive experiences and maintaining high standards.

Responsibilities

Guest Experience & Customer Service

• Welcome guests into the space and create a fun, friendly, and inviting atmosphere
• Assist guests with check-in, bookings, merchandise purchases, and general questions
• Help ensure every guest has a positive, memorable experience
• Support adoption conversations by educating guests about the cats and rescue mission

Cat Care & Well-Being

• Monitor and care for cats throughout shifts to ensure their health, comfort, and safety
• Clean litter boxes, refresh food and water, and maintain cat enrichment areas
• Observe cat behavior and report any health or behavioral concerns to management
• Help create a calm, low-stress environment for the cats

Cleanliness & Operations

• Maintain cleanliness and organization throughout the cafe, including guest areas, cat lounges, restrooms, and back-of-house spaces
• Follow cleaning and sanitation procedures consistently
• Assist with opening, closing, and daily operational tasks
• Help restock merchandise and supplies as needed

Sales & Brand Support

• Support ticket sales, memberships, merchandise, and upsells when interacting with guests
• Encourage guests to engage with the brand online and share their experience
• Assist with events, private bookings, and special activations when needed

Social Media Support (Plus)

• Capture fun photos/videos of cats, guests, and cafe moments when appropriate
• Contribute content ideas for Instagram, TikTok, and other social platforms
• Knowledge of social media trends, Reels, or TikTok content is a plus

Requirements

• Customer service, hospitality, retail, animal care, or cafe experience preferred
• Passion for cats and animal welfare
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable cleaning and maintaining a high standard of cleanliness
• Reliable, punctual, and team-oriented
• Flexibility to work weekends, holidays, and varied shifts
• Basic computer/POS system knowledge preferred
• Must be fully vaccinated (two weeks post-second dose)

Qualities We’re Looking For

• Friendly, upbeat, and welcoming personality
• Loves creating memorable guest experiences
• Calm and patient around animals
• Self-motivated and proactive
• Team player with a positive attitude
• Detail-oriented and dependable
• Passionate about the mission of rescue and adoption

Job Type

Part-time, hourly
Weekend and evening availability preferred.

Our mission is to reduce euthanasia and to improve the lives of homeless cats.

We partner with rescues to save homeless cats from euthanasia, and house them in our cafes. Once they are at our locations, we care for our cats & kittens until they are adopted!

Company Description

Our mission is to reduce euthanasia and to improve the lives of homeless cats.\r\n\r\nWe partner with rescues to save homeless cats from euthanasia, and house them in our cafes. Once they are at our locations, we care for our cats & kittens until they are adopted!