Customer Sales and Service Representative

\u003ch3\u003eCustomer Sales and Service Representative\u003c/h3\u003e\u003cp\u003eJob ID: R-1103341\u003c/p\u003e\u003cp\u003eApply prior to the end date: December 5, 2026\u003c/p\u003e\u003ch3\u003eWhen you join Verizon\u003c/h3\u003e\u003cp\u003eYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.\u003c/p\u003e\u003ch3\u003e\u003cb\u003eWhat you’ll be doing…\u003c/b\u003e\u003c/h3\u003e\u003cp\u003eOur innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.Your responsibilities will include, but are not limited to:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eAnswering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eIdentifying customer needs and proactively offering our products and services.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eContacting customers by phone or in writing concerning past due payments.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eInvestigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eVerifying service order accuracy and completeness and making corrections/changes, as needed.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eWorking evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cb\u003eWhat we’re looking for…\u003c/b\u003e\u003c/h3\u003e\u003cp\u003eYou are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you’ll help our customers stay connected to what matters the most.\u003c/p\u003e\u003ch3\u003e\u003cb\u003eEven better if you have one or more of the following:\u003c/b\u003e\u003c/h3\u003e\u003cp\u003eA related Associate Degree or 2+ years of relevant experience.\u003c/p\u003e\u003cp\u003eExperience with selling products and services.\u003c/p\u003e\u003cp\u003eDemonstrated ability to communicate with detail and precision.\u003c/p\u003e\u003cp\u003eYou must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.\u003c/p\u003e\u003ch3\u003eWhere you’ll be working\u003c/h3\u003e\u003cp\u003eIn this remote role, you'll work from home with occasional in-person trainings and meetings.\u003c/p\u003e\u003ch3\u003eScheduled Weekly Hours\u003c/h3\u003e\u003cp\u003e37.5\u003c/p\u003e\u003ch3\u003eEqual Employment Opportunity\u003c/h3\u003e\u003cp\u003eVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.\u003c/p\u003e\u003ch3\u003e\u003cb\u003eBenefits and Compensation\u003c/b\u003e\u003c/h3\u003e\u003cp\u003eOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.\u003c/p\u003e\u003cp\u003eThe salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours.The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $758.00 - $1,677.00.\u003c/p\u003e\u003cp\u003eEven if you’re not a V Teamer (yet), we’d love to keep you in the loop. We can’t help it—connection is kind of our thing. So be sure to sign up to become part of our network.\u003c/p\u003e #J-18808-Ljbffr Verizon