General Manager

The General Manager is responsible for overall leadership, strategic direction, operational performance, and financial results for a growing commercial services business. This executive role provides oversight of daily operations while driving profitability, organizational development, safety, quality, customer satisfaction, and long-term growth.

The General Manager will lead the business with full P&L responsibility and work closely with executive leadership to establish strategy, improve operational performance, develop talent, and expand market presence.

Key Responsibilities

Strategic Leadership

• Develop and execute short- and long-term strategic plans.
• Establish annual business plans, performance metrics, and growth targets.
• Serve as the senior leader for the business, representing the company with customers, partners, vendors, and industry stakeholders.
• Foster a high-performance culture centered on accountability, integrity, safety, and continuous improvement.

Operational Oversight

• Oversee all daily business operations, including construction, service, project management, estimating, sales, and administrative functions.
• Ensure projects are delivered on time, within budget, and in alignment with contractual and quality standards.
• Monitor operational performance and implement corrective actions as needed.
• Promote strong safety practices and compliance with all applicable regulatory requirements.

Financial Management

• Maintain full profit and loss responsibility.
• Develop and manage budgets, forecasts, and financial plans.
• Monitor cash flow, backlog, margins, labor productivity, and key performance indicators.
• Implement cost control strategies and margin improvement initiatives.
• Ensure timely, accurate, and transparent financial reporting.

Business Development & Growth

• Develop and execute strategies to grow revenue, expand market share, and strengthen recurring revenue opportunities.
• Build and maintain relationships with key customers, contractors, developers, vendors, and strategic partners.
• Identify growth opportunities, including new markets, service lines, partnerships, and potential acquisitions.
• Support brand positioning and market visibility.

People Leadership

• Build, lead, mentor, and develop a strong executive and management team.
• Oversee talent development, succession planning, performance management, and employee engagement.
• Promote teamwork, accountability, innovation, and organizational stability.
• Ensure compliance with employment laws and company policies.

Governance & Compliance

• Ensure compliance with corporate policies, legal requirements, safety standards, and industry regulations.
• Provide regular performance updates, risk assessments, and strategic recommendations to executive leadership.
• Maintain strong ethical standards, internal controls, and governance practices.

Key Performance Indicators

• Revenue growth, EBITDA, gross margin, profitability, and cash flow.
• Backlog growth and conversion.
• Project completion on time and within budget.
• Change order capture, margin recovery, and job cost accuracy.
• Safety performance, OSHA compliance, and training completion.
• Customer satisfaction, repeat business, client retention, and win rate.
• Employee retention, leadership development, and internal promotions.
• Successful growth initiatives, operational improvements, and acquisition integration where applicable.

Required Skills & Experience

• Extensive senior leadership experience within mechanical contracting, HVAC, construction, manufacturing, or a related field.
• Proven ability to manage full P&L responsibility and drive profitable growth.
• Strong understanding of construction operations, project management, estimating, service, safety, and field productivity.
• Experience leading teams through growth, change, process improvement, and operational scaling.
• Strong financial, analytical, organizational, and problem-solving skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Strong systems and technology acumen.
• Experience in a parent-company, private equity, or multi-entity environment preferred.
• Prior experience with acquisitions, due diligence, or post-acquisition integration preferred.

Education

• Bachelor’s degree in Business Administration, Construction Management, Engineering, or a related field required.
• MBA or advanced degree preferred.
• Minimum of 10 years of progressive executive leadership experience in a relevant industry.

Core Competencies

• Executive Leadership
• Strategic Planning
• Financial Stewardship
• Operational Excellence
• Business Development
• Change Leadership
• Risk Management
• Team Development
• Stakeholder Engagement

Physical & Travel Requirements

• Ability to work in both office and field environments.
• Ability to travel to job sites, client meetings, and company locations as needed.
• Availability for occasional evening or weekend commitments based on business needs.