Ford Mobile Service Tech - Tenvoorde Ford

Mobile Service Technician

The Tenvoorde Family is seeking an amazing Mobile Service Technician! Have you been told you’re the person that can fix anything and everything? Bored with general maintenance and oil changes? Are you great with people and feel your talents are wasted not being in front of customers? Are you looking for a career that offers stability, opportunity and a better work-life mix? If so, we are looking for someone just like you! Tenvoorde Ford has been selected along with a group of Ford dealers nationwide to have Mobile Service! This is an opportunity to get trained by Ford, have dealer provided tools, have virtually endless work, use a company provided vehicle and be an essential piece of the future of the vehicle service industry!

Responsibilities

What does a Mobile Service Technician Do?

• Works with business development center to develop a daily and weekly work plan.
• Drive/Ride in a company provided vehicle bringing the service department TO the customer!
• Deliver a world-class service experience by utilizing modern technology to maintain and repair customer vehicles.
• Become a repair expert to help assist other technicians with difficult problems – we are looking for team players.
• Champion the Mobile Service Department by helping create new processes that will help Mobile Service be more effective.
• Be the “go-to” person for all Mobile Service questions
• Build and maintain collaborative partnerships with the Parts Department, Advisors, Service Manager and General Manager. in fulfilling the mission, vision, and strategic plan of the organization.
• Develop and maintain an in-depth understanding of Ford recall and warranty guidelines.
• Prioritize and plan work-flow to meet customer needs and department demands
• Coordinate with Parts Department to ensure parts availability to complete repairs in the most efficient way possible.
• Road test vehicles to verify problems and again to inspect repair results
• Complete service and repair assignments correctly to pass quality inspection – “fix it right the first time”
• Recommend additional services that vehicle will need according to Ford standards.
• Ability to effectively communicate with customers to explain upsells and completed repairs.
• Must be willing to use personal device to take photos and/or videos of broken/worn parts. Photos/Videos are transferred within 3 rd party app, no personal information is shared with customer – only the photos and videos uploaded.
• Meet or exceed productivity and quality goals.

Qualifications

• Must be a “team player”
• Exceptional ability to learn and grow
• Amazing work ethic
• Detail oriented
• Ability to learn from veteran staff
• Outstanding ability to work with a team and take direction
• Ability and willingness to adopt modern technology into repair process for a better customer experience.
• At least 1-3 years of experienced as a Lube Tech, Tech 1 or level 1 technician.
• Must have a valid driver’s license
• Must have a clean driving record
• High School Diploma/Industry Certification equivalent required
• Strong written and verbal communication skills
• Proficiency in use of common mechanic shop tools including computerized equipment.
• Ability to bend, move, lift and physically perform duties in the scope of this position.

Good to Know Before You Start!

• Be prepared to work hard and be rewarded!
• Tenvoorde Ford customers get the highest level of customer service and a world-class experience by fixing the vehicles in a timely manner and fixing it right the first time.
• Moderate computer skills are needed
• Be open minded! This is a new program that will have opportunities for you to share your success with Ford Corporate Mobile Service team. Your idea could be used across the nation!
• You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
• Be prepared to work indoors and outdoors year round (reasonable weather permitting).
• Always be alert and aware of your surroundings
• Come to work with a positive attitude and strong work ethic.

Tenvoorde Ford is growing rapidly and needs the “best-of-the-best” talent and is willing to pay accordingly. We are excited to hire the ultimate team player that either is a) currently a “difference maker” or “go-to person” at their current job or b) has the ability to be those people but have been held back by their current employer. We encourage people to be amazing every day. If this is you: you are wanted at Tenvoorde Ford so please apply.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.