Customer Service Specialist

Wollaston Alloys/CPP Boston is seeking an experienced Customer Service Representative to join our team! This role reports to the Customer Service Manager at our plant in Braintree, MA and is considered a critical member of the team, working closely with the Maintenance and Operations groups on a daily basis to minimize downtime.

This is an excellent opportunity for an experienced candidate to join a fast-paced company that has continued to grow over the past 60 years! CPP offers a competitive compensation and benefits package, which includes a quarterly bonus program, medical/dental/vision/life/disability insurance, 401K with match, paid vacation and holidays, paid training, and a great team culture!

Major Responsibilities

Provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required.

Communicates and coordinates with Operations, Quality and Production Planning teams to ensure on-time delivery of orders.

Access database (Odyssey Program) to edit or update accounts and order information.

Advises customers of changes in pricing, shipping date, anticipated delays, and any additional information needed by the customer.

Coordinates with production, purchasing, and shipping to expedite or track missing or delayed shipments.

Collaborate with Operations in the work area to track and identify component locations.

Updates customer order trackers with current order status, scheduled dates, and notes.

Provides back-up to Sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures.

Other duties as assigned.

About You

Interpersonal communication skills to ensure positive interactions with customers.

Time-management skills to respond to customer emails, calls and messages promptly.

Multitasking and organizational skills to work on multiple issues at one time.

Accurate and strong attention to detail.

Strong verbal and written professional communication skills.

Good organizational skills.

Ability to quickly adapt to changing priorities.

Previous experience in customer service for a manufactured product is required. Previous experience with casting, foundry, or similar is a plus.

Working knowledge of Microsoft products, including Outlook, Excel, and Word (basic to intermediate), is required.

High School Diploma or GED required.

Pay is from 23 USD / hour

This is a non-management position
This is a full time position