Software Systems Engineer

Software Systems EngineerPartner with business clients team, application development, application support, and other IT infrastructure resources to define Tealeaf application performance measurement, develop key performance indicators (KPIs) and dashboards, and deliver self-service visualization and reporting capabilities that enable improved application performance. Responsible for the analysis of systems architecture, relationships between subsystems and end-to-end system flows to ensure performance. Ensures changes in technical or business systems do not adversely impact application performance. Serves as an advanced technical expert resolving critical and complex application performance issues and identifies and drives optimization changes in the application design to improve customer experience for mission/business critical IT applications. Applies knowledge of application development, performance monitoring, alerting, diagnostic and planning methodologies, with specific expertise in Tealeaf,.NET development, IIS, Java Development, and DB. Interprets internal/external business challenges and recommends best practices.POSITION RESPONSIBILITIES:Part of a team that manages Tealeaf including configuration and infrastructure support of monitoring/alerting/reporting tools.Makes technical recommendations on application performance improvement initiatives and other monitoring.Configuration of Tealeaf to optimize application User Experience performance.Establish automated performance monitoring measures, processes and alerts using Tealeaf UEM tools.Identify root causes for performance bottlenecks in web applications and provide solutions.Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards.Works closely with application development teams during release rollout to analyze application performance impact and troubleshoot issues.Provide long-term performance improvement recommendations.Recommend solutions to resolve complex performance issues (response time, throughput, etc.).Provide input and insight on software design, architecture and build process.Develop technical proofs of concept to test and validate performance optimizations.Educate developers on application performance best practices.Work with cross-functional project teams to define performance metrics and acceptance criteria.Performs installation and upgrade of Tealeaf and other monitoring toolsQualifications:10+ years experience in software development and application performance management.10+ years experience in Java /.NET or web-based application design and development.Strong experience with performance tuning as it relates to application performance monitoring tool Tealeaf and Tealeaf UEM.Working knowledge of performance monitoring tools and system utilities to investigate routine system/subsystem performance problems.Knowledgeable about web services and Service Oriented Architecture (SOA).Proficient in platform internals, advanced debugging, and root cause analysis.Knowledge of multiple scripting languages, synthetic transaction coding, dashboard creation.Knowledge of multiple specific platforms and the technology to support them (i.e., Windows, Linux).Previous experience with Tealeaf v9.0.2, previous experience performing a Tealeaf upgrade.