Case Manager for Family Services & Housing Support

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing. Responsibilities Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up. Manage a case load for a diverse client population. Monitor and document client progress toward service plan goals. Document all interactions with, or on behalf of, clients. Maintain familiarity with program resources available on- and off-site. Provide group counseling as assigned by the program director. Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers. Conduct regular case conferences with clients and service providers as required. Complete program reports on a monthly basis, or more frequently as required. Act as program contact person for inquiries concerning clients. Assist with the supervision of paraprofessional staff. Supervise all office functions in supervisor’s absence as assigned. Review, and sign off on, service plans and psycho-social assessments as assigned. Report to, and meet with, supervisor on a monthly basis. Conduct home visits and other field work, as required. Perform other duties as assigned by manager. Qualifications Bachelor’s degree in Social Work or another related field of study. A minimum of four years experience in a related position. Engaging personality and detailed orientated skills are essential. Strong oral and written communication, time management and organizational skills are necessary. Proficiency in Microsoft Office suite and other standard business technology is required. Physical Requirements Ability to use a computer for prolonged periods Ability to occasionally lift and/or move up to 10 pounds Ability to stand, walk, or sit for long periods of time Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork Ability to bend and retrieve objects and/or documents Ability to travel in the boroughs of New York City and its adjacent counties via public transportation Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work ‘TB Test required with the first 120 days of employment’ for Shelters and Homeless Outreach programs BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact View email address on click.appcast.io . #J-18808-Ljbffr