Special Events Worker

Special Events Worker

Position Summary: As a Special Events Worker, you will support customer service operations at various athletic and special events. Responsibilities may include ticket scanning, concession support, parking assistance, and other related duties. This is an on-call position, with assignments based on scheduled events such as basketball, football, baseball, soccer, track, and other activities held at athletic fields, stadiums, and similar venues.

Primary Responsibilities:

• Welcome guests, scan tickets at entry points, and assist with seat location and general inquires.
• Address and resolve guest concerns or complaints in a professional manner.
• Check tickets or passes for authenticity and access permissions.
• Support guests with special needs, including assistance with seating accommodations.
• Provide emergency guidance and assist with venue evacuation procedures if necessary.
• Verify staff credentials for access to restricted areas when required.
• Offer directions and general assistance to guests both inside and outside the venue.
• Assist with parking operations, including directing traffic, monitoring lots, and helping guests locate parking areas.
• Perform additional duties assigned by event management.

Minimum Qualifications: Less than high school; no previous experience required. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications: Previous customer service experience, preferably in a fast-paced or public-facing environment. Ability to remain calm and professional in high-pressure situations. Strong communication and interpersonal skills. Reliable, punctual, and able to work flexible hours, including evenings and weekends. Ability to work both independently and as part of a team. Basic knowledge of event or venue operations is a plus. Physical ability to stand for extended periods and perform light to moderate lifting if needed.

Campus - Main - Albuquerque, NM

Department - Events Management (925M)

Employment Type - Staff

Staff Type - On-Call

Status - Non-Exempt

Pay - $15.00 Hourly

Benefits Eligible

ERB Statement - As a condition of employment, eligible employees working greater than.25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

For Best Consideration Date - 7/24/2025

Eligible for Remote Work - No

Application Instructions - Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Be sure to include your most current resume.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.