Team Lead

Job Description

Job Description

Description

• Home Care Team Leader/Care Leader oversees services provided to individuals in their own homes and communities, who need assistance caring for themselves as a result of old age, sickness, disability and/or other inflictions. Home care may include assistance with the activities of daily living, housecleaning, laundry, meal preparation, transportation, companionship, respite and etc., 

• Home Care Team Leader/Care Leader ensures that employees deliver services in a caring and respectful manner, in accordance with relevant Agency policies and industry standards. If

Reporting Relationship

• Reports to Director of Operations.

Responsibilities/Activities

• Ensure Agency policies and procedures and industry standards and regulations are followed.

• Assist with the coordination, evaluation and planning of home care services.

• Assist the Manager with administrative activities and optimal use of resources.

• Develop, implement and evaluate strategic plans, goals and objectives.

• Coordinate staffing activities and scheduling activities.

• Supervise work activities of designated employees.

• Be on call whenever an employee isn’t available for work 24/7.

• Develop and instruct employees in the use of practices, procedures and equipment.

• Provide leadership to employees.

• Conduct in-home assessments.

• Liaise with community resources and other agencies.

Required Knowledge

• Knowledge of standards of practice and scope of practice, in accordance with state regulations

• Comprehensive knowledge of other health care disciplines and their role in client and family care.

• Knowledge of personal care and home management skills.

• Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction.

• Knowledge of the English language.

• Knowledge of the information and techniques needed to diagnose and treat injuries including emergency first aid and CPR.

• Knowledge of clerical procedures such as maintaining records and completing forms.

Required Skills/Abilities

• Ability to demonstrate effective supervisory abilities.

• Ability to gain respect and cooperation.

• Ability to inspire and motivate subordinates.

• Ability to direct work groups toward a common goal.

• Ability to delineate assignments.

• Ability to oversee the work of subordinates.

• Ability to plan and organize work.

• Ability to coordinate with others.

• Ability to anticipate future needs.

• Ability to administer policies and implement procedures.

• Ability to maintain appropriate contact with manager/administrator.

• Ability to utilize funds, employees and equipment.

• Ability to provide opportunities/guidance for employee development.

• Ability to resolve work-related employee problems.

• Ability to assist subordinates in accomplishing their work related objectives.

• Ability to converse with subordinates in a clear, concise, accurate & timely manner.

• Ability to make useful suggestions.

• Ability to establish and maintain relationships.

• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.

• Ability to identify problems and determine effective solutions.

• Ability to monitor and assess employees, clients and effectiveness of service.

• Ability to communicate written and oral information so others understand. 

• Ability to listen and understand the spoken word. 

• Ability to work independently and in cooperation with others.

• Ability to determine or recognize when something is likely to go wrong.

• Ability to provide advice and consultation to others.

• Ability to observe and recognize changes in clients.

• Develop and maintain relationships with referral sources, healthcare providers, senior organizations, and community partners.

• Identify new business opportunities and assist in growing the agency's client base.

• Ability to establish and maintain harmonious relations with clients/families/co -workers.

Physical and Mental Demands:

• Good physical and mental health.

• Physical ability to stand, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear & see. 

• Mental fortitude and stability to handle stress.

• Physical and mental ability to drive a vehicle.

Qualifications/Education

• Current driver’s license.

• Proper Vehicle Insurance Coverage.

• High School graduate or equivalent (Current C.N.A License)

Training/Experience:

• May require related experience. 

• Preferred Experience: Two (2) or more years of experience in home care, healthcare marketing, business development, sales, or community outreach with a proven ability to build referral relationships and grow business within the healthcare community.